Solutions Analyst, Product Marketing Ops

The Walt Disney Company (France); Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A global entertainment company in Singapore is seeking a Marketing Operations Specialist with at least 2 years of experience. This role focuses on optimizing messaging strategies through direct engagement with marketers and ensuring high-quality solution deployment. Candidates must possess strong analytical skills, exceptional writing abilities, and effective communication skills. Familiarity with marketing platforms and SQL is desirable. Join an inclusive team that values diverse perspectives and strives for excellence.

Qualifications

• 2+ years of experience in marketing operations or analytics.
• High standards for quality and attention to detail.
• Proficiency in verbal and written English.

Responsibilities

• Engages stakeholders to clarify strategy requirements.
• Builds messaging solutions and conducts QA testing.
• Monitors deployment to identify and resolve bugs.

Skills

Marketing operations experience

Analytical skills

Communication skills

Quality assurance

Documentation skills

Tools

Salesforce Marketing Cloud

Braze

Adobe Experience Manager

SQL

Job description

Job Summary:

In this role, you will utilize your academic knowledge of messaging channel end-to-end solutioning to enable marketer strategies.You are accountable from solution design to solution build and deployment, to understanding the impact of your solution.Your role is critical to ensuring a high-quality user experience through a rigorous quality assurance approach and intra-team peer feedback.In this role, you are central to driving user engagement improvements via relevancy tuning our messaging to discrete cohorts.

Responsibilities:

• Engages marketers in refinement sessions to clarify strategy requirements to finalize intake.
• Builds messaging solution and conducts self-quality assurance testing.
• Conducts peer-review quality assurance for Marketing Operations counterparts to enable a deployment ready status.
• Actively monitors solution deployment for a limited period to readily identify potential bugs to remediate or mitigate.
• Utilizes business intelligence reporting or direct analytical queries to determine the business impact of the solution, and then utilizes that insight in go-forward refinement sessions or team reporting.

Basic Requirements:

• 2+ years of work experience in marketing operations, analytics, or equivalent applied roles
• Possessing a high bar for quality, and ability to readily spot potential bugs
• Superb writing skills to utilize for documentation, solution design and insights
• Effective communication skills with globally diverse cultures
• Curious and analytic mindset, striving to build expertise
• Ability to be on-call when business critical launches occur
• Verbal and writing proficiency in the English language

Preferred Requirements:

• Active certifications in messaging platforms (Salesforce Marketing Cloud, Braze, Adobe Experience Manager)
• Understanding of messaging best practices (email, push, in-app)
• Working knowledge of SQL
• Experience working in agile teams
• Verbal and writing proficiency in multiple languages

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse and inclusive workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.