Solutions Account Manager

SATAIR PTE. LTD.; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

SATAIR PTE. LTD. seeks a Solutions Account Manager to bridge customers and internal operations, owning the lifecycle of complex Managed Solutions and ensuring delivery and profitability. You will work with airline and MRO customers worldwide and coordinate across data, IT, and finance teams.

The role requires 3+ years in aerospace in a customer-facing role, a relevant degree, and Mandarin proficiency for Mandarin-speaking partners. Willingness to travel internationally.

Qualifications

• Bachelor's degree in Engineering, Computer Sciences, or Business Administration.
• More than 3 years of aerospace experience in a customer-facing role.
• Project management and/or process design experience.
• Able to analyze large data packages; programming skills are a plus.
• Experience with aviation MROs, airlines or suppliers is a plus.
• Basic knowledge of financial reporting and terminology.
• Proficiency in Mandarin (spoken and written) to communicate with Mandarin-speaking customers.
• Strong analytical skills with social competences.
• High energy, persistence and a 'can do' attitude.
• Customer oriented; team player; open-minded with experience across cultures.
• High professional integrity and ethical standards.
• Available for occasional international travel.
• Autonomous and self-driven.

Responsibilities

• Own the allocated contracts, with accountability for in-service operations and financials in collaboration with local Customer teams.
• Ensure common understanding and delivery across contributing functions.
• Launch actions with respective functions to ensure high service levels and profitability.
• Lead/design activities on new campaigns and align customer requirements with capabilities.
• Integrate service extensions into the customer’s operations.
• Manage improvement/enabler projects to boost Solutions performance and profitability.
• Grow the Solutions portfolio in alignment with Solutions Design Director.
• Define Solutions requirements and manage changes across data, supply chain, IT, quality, product management, accounting and finance.
• Perform data analysis and provide back-office support to local teams as needed.

Job description

Job Objectives

Reporting to the Head of Solutions Account and Program Management you will be working with our colleagues worldwide. You will work directly with our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Account Manager, you are the bridge between the Solutions customers and our internal operations, championing the customer requirements and expectations; and balancing these against our internal capabilities and goals. Accountable for both operational delivery and financial performance.

You have the opportunity to experience all aspects of Satair’s activities plus gain a unique insight into our customer operations and day to day challenges.

Job Responsibilities

In-service Deals

• Ownership of the allocated Contracts, with accountability of in-service deal operations and financials in collaboration with local Customer teams
• Ensuring common understanding and delivery of the contributing functions.
• Launch / drum beat actions with the respective functions to ensure high service level and drive our profitability.
  

New Campaigns / Customers

• Lead/support design activities on new campaigns
• Aligning customer requirements with existing capabilities and identifying gaps
• Integrate service extensions into customer’s operations
  

Future Design

• Manage improvement / enabler projects to boost Solutions performance / profitability
• Grow the Solutions portfolio in alignment with Solutions Design Director
• Define Solutions requirements and manage changes across all supporting functions: data management, supply chain, IT, quality, product management, accounting and finance.
  

Other duties reasonably determined from time to time by the Company

Secondary Responsibilities

• Perform data analysis.
• Provide back office support to local teams in case of: incidents, service level underperformance or lack of training and tools.

Job Requirements

• Bachelor's Degree in Engineering, Computer Sciences or Business Administration
• More than 3 years of work experience in aerospace in a customer facing role
• Project management and/or process design experience
• Able to analyze large data packages. Programming skills will be a plus
• Experience dealing with aviation MRO’s, airlines or suppliers will be a plus
• Basic knowledge of financial reporting and terminology
• Proficiency in spoken and written Mandarin to effectively communicate with Mandarin-speaking customers and airline partners, including negotiations and queries
• Strong analytical skills combined with social competences
• High level of energy, persistence and “can do” attitude
• Customer oriented
• Team player
• Open minded. Experience dealing with differentenvironments/cultures
• High professional integrity and ethical standards
• Available for occasional international travel
• Autonomous and self-driven