Solution Architect (ServiceNow)

Neutron; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Neutron in Singapore seeks a Senior ServiceNow Platform Lead to drive end-to-end platform migration, architecture, and performance monitoring. You will oversee migrations from legacy systems and shape adoption strategies for value delivery.

You will lead agile delivery, facilitate Scrum ceremonies, manage backlogs, and coach teams. Strong stakeholder communication and vendor oversight are essential to align with IT strategy and security standards.

Qualifications

• Extensive experience designing, architecting, and administering ServiceNow environments including migrations from legacy systems.
• Experience implementing ServiceNow AI features (NowAssist, Agentic AI) and integrating with major SaaS platforms.
• Proven track record as Scrum Master managing delivery teams, ceremonies, metrics, and coaching stakeholders.
• Deep understanding of enterprise architecture principles, access control optimization, and platform security standards.

Responsibilities

• Lead technical feasibility studies and drive end-to-end migration strategy to ServiceNow from legacy platforms.
• Design and manage ServiceNow performance monitoring and predictive analytics for real-time insights.
• Facilitate Scrum ceremonies, manage product backlog, and remove blockers to protect velocity.
• Architect and deploy AI capabilities aligned with business objectives and oversee cross-platform integrations.
• Provide enterprise-wide architectural guidance and governance, including vendor QA and security adherence.

Skills

ServiceNow expertise

AI integration

Agile & Scrum leadership

Enterprise architecture

Vendor management

Stakeholder management

Communication skills

Tools

SharePoint

Nintex K2

APIs/integrations

Job description

Job Responsibilities

ServiceNow Platform Leadership

• Solution Architecture & Migration:Lead technical feasibility studies and drive the end-to-end migration strategy from legacy platforms (e.g., SharePoint, Nintex K2) to ServiceNow, ensuring seamless adoption and value delivery.
• Performance & Predictive Analytics:Design and manage ServiceNow Performance Monitoring and Predictive Analytics to deliver real-time operational insights into system health, user adoption, and process efficiency.

Agile Delivery & Scrum Leadership

• Scrum Facilitation:Serve as Scrum Master across delivery teams, leading standard ceremonies (sprint planning, daily stand-ups, reviews, retrospectives) to maintain a reliable delivery pace.
• Backlog & Execution Management:Partner with Product Owners to refine and prioritize the product backlog, proactively eliminating blockers to protect team velocity.
• Agile Coaching & Metrics:Champion agile practices, track key delivery metrics (velocity, burndown, release progress), and translate retrospective feedback into actionable improvements.

AI & Platform Innovation

• AI Architecture & Strategy:Architect and deploy ServiceNow AI capabilities (including NowAssist and Agentic AI) aligned with business objectives to elevate platform user experience.
• Cross-Platform Integration:Explore and execute integrations between ServiceNow AI and enterprise SaaS solutions (e.g., Microsoft Copilot, Workday, SAP, Coupa, Ivalua, Oracle).
• Platform Evolution:Oversee migration to the ServiceNow Protected Platform (SPP) and unlock advanced features like AI Agent Studio and Workflow Data Fabric.

Enterprise Architecture & Governance

• Strategic Alignment:Provide enterprise-wide architectural guidance to ensure ServiceNow solutions align with broader IT strategy and promote cross-business standardization.
• Access & Licensing Optimization:Streamline complex access control matrices to optimize licensing, reduce administrative overhead, and maintain strict security controls.
• Vendor Oversight & QA:Serve as the technical authority for vendor accountability—conducting rigorous counter-checks on instance upgrades, code quality, and adherence to best practices.

Requirements

• ServiceNow Expertise:Extensive experience designing, architecting, and administering ServiceNow enterprise environments, including legacy system migrations (SharePoint, Nintex K2).
• AI & Integration Capabilities:Demonstrated experience implementing ServiceNow AI features (NowAssist, Agentic AI, AI Agent Studio) and integrating ServiceNow with major SaaS platforms (e.g., SAP, Workday, Microsoft Copilot, Oracle).
• Agile & Scrum Leadership:Proven track record as a Scrum Master managing delivery teams, facilitating ceremonies, tracking agile metrics, and coaching stakeholders.
• Enterprise Architecture & Governance:Deep understanding of enterprise architecture principles, access control matrix optimization, and platform security standards (experience with ServiceNow Protected Platform is a strong plus).
• Vendor Management & Technical QA:Demonstrated ability to provide independent technical oversight, code reviews, and quality assurance for third-party vendor deliverables.
• Communication & Stakeholder Management:Excellent written and verbal communication skills with the ability to articulate technical concepts to senior leadership and non-technical business partners.