Software Technical Support Engineer

HR FOCUS; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology support firm in Singapore is looking for a Software Support Specialist. This role requires a diploma in Computer Science or related fields and experience in technical support. Candidates must have strong software troubleshooting skills, networking knowledge, and excellent communication abilities. If passionate about providing customer service and technical support, submit your application today. Only shortlisted candidates will be notified.

Benefits

Training offered to clients

Qualifications

• Prior internship experience in software support preferred.
• 1-2 years of experience in software or technical support roles accepted.
• Strong knowledge of computer software and troubleshooting required.
• Ability to manage network-related configurations like firewalls and DNS.

Responsibilities

• Provide software support and troubleshooting for clients.
• Diagnose network connectivity issues effectively.
• Deliver training to clients on software use.
• Analyze technical problems and solutions promptly.

Skills

Troubleshooting

Installation and configuration

Network diagnostics

Customer service orientation

Communication skills

Education

Diploma in Computer Science or related fields

Tools

MS-SQL

MySQL

Windows Server

Job description

Job Requirement

• Diploma in Computer Science, Information Technology, or related fields with prior internship experience in software support.
• Alternatively, candidates with 1 to 2 years of experience in software support or technical support roles are welcome to apply.
• Strong knowledge of computer software, including troubleshooting, installation, and configuration.
• Ability to diagnose network connectivity issues and manage network-related configurations like firewalls, DNS, and VPN settings.
• Ability to analyze and diagnose technical problems and provide solutions in a timely manner.
• Good verbal and written communication skills with the ability to explain technical issues clearly.
• Ability to work independently as well as part of a team.
• Strong customer service orientation and attention to detail.
• Positive attitude, eager to learn, and capable of working in a fast-paced environment.
• Offer training to clients on how to effectively use the software and troubleshoot basic issues independently.

Job knowledge/skills required

• Networking fundamentals (TCP/IP, DNS, firewall configurations, and network troubleshooting).
• Knowledge of MS-SQL and MySQL for database troubleshooting and optimization.
• Familiarity with Windows Server (2003 or later) for server-side issue resolution and configuration.
• Understanding of software architecture, including basic knowledge of VS.Net (VB.Net, ASP.Net), is a plus for understanding software internals and helping with minor issues related to the application code.

If you’re ready to take the next step in your career, submit your application today!

We look forward to reviewing your application!

(We regret that only shortlisted candidates will be notified)

EA Personnel No. R24125364