Software Support Specialist

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated support team member to enhance client product experiences globally. This role involves collaborating with product developers, managing support tickets, and providing technical troubleshooting. Candidates will receive training to ensure they can deliver comprehensive resolutions for various technical issues. The position requires excellent communication skills and the ability to manage relationships with stakeholders. If you're passionate about quality and eager to learn in a dynamic environment, this opportunity is perfect for you!

Benefits

Performance Bonus

Qualifications

• Any graduate with strong communication and problem-solving skills.
• Ability to manage relationships with stakeholders effectively.

Responsibilities

• Support team member liaising with product developers for client products.
• Resolve support tickets and provide technical troubleshooting.

Skills

Communication Skills

Time Management

Problem Solving

Negotiation Skills

Organizational Skills

Education

Any Graduate

BE/BTech/MCA

Job description

Benefits : Performance Bonus

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings (if required) while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.