Software Support Engineer (Ignite ITE Graduate Programme) [Not open for applications]

Singtel Group; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading technology services firm in Singapore is looking for a Software Support Engineer as part of the Ignite ITE Graduate Programme. The role involves automating business processes, providing customer support, and troubleshooting issues. Ideal candidates should have an ITE Certificate in Computer Science and be eager to learn, with less than two years of relevant experience. This opportunity supports fresh graduates to launch their careers with comprehensive training and coaching.

Qualifications

• ITE Graduate with less than two years of relevant working experience.

Responsibilities

• Automate and enhance business and technical processes to increase productivity.
• Participate in discussions with stakeholders to understand business and technical requirements.
• Perform end user support and client management.
• Perform first-level troubleshooting for client platform related problems.
• Respond promptly to incidents and create incident tickets.
• Provide timely status updates and reports on SLA.
• Track/monitor tickets for potential SLA breaches.
• Analyse and recommend ways to reduce incident tickets.

Skills

Positive attitude

Eagerness to learn

Good team player

Highly collaborative

Education

ITE Certificate in Computer Science or related IT/Engineering fields

Job description

Software Support Engineer (Ignite ITE Graduate Programme) [Not open for applications]

NCS’s mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 13,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients.

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

Ignite Work-Study Diploma Programmewill enable you to kickstart your career and gain valuable hands‑on experience while attaining a nationally recognised Diploma.

As a Software Support Engineer, you will gain valuable hands‑on experience in the following domain:

• Automate and enhance business and technical processes to increase productivity seamlessly based on RPA (Robotic Process Automation)
• Participate in discussions with stakeholders to understand business and technical requirements
• Perform end user support – client management
• Perform first‑level troubleshooting for client platform related problems and escalates to next level support team if necessary
• Respond promptly to incident, create incident tickets, investigate & provide temporary/permanent resolution of incidents escalated
• Provide timely status updates, reports on SLA, and ticket aging to relevant parties
• Track/monitor tickets for potential SLA breaches, escalates for attention to prevent SLA misses
• Analyse and recommend ways to reduce incident tickets as part of continuous improvement spirit

The ideal candidate should possess:

• Positive attitude, eagerness to learn, good team player and highly collaborative
• ITE Certificate in Computer Science or related IT/Engineering fields
• ITE Graduate with less than two years of relevant working experience

Explore exciting career opportunities with NCS and kick‑start your journey towards success. As a fresh graduate, you will have access to our Ignite Graduate Programme, which offers professional coaching, comprehensive training, and clear career tracks to help you achieve your full potential. Visit our website at ncs.co/opportunities and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today!

We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants.

Please note that applications for 2024 are now closed. However, we encourage you to stay tuned for the next application cycle.