Software Support Engineer

Applied Materials South East Asia Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in materials engineering solutions seeks a role focused on technical support involving application and systems issues, product testing, and customer training. Candidates will ensure smooth operations in product releases and provide timely customer support.

Responsibilities

• Understand, research, and resolve internal and external application and systems issues.
• Create, test, and verify installation/upgrade instructions.
• Provide ongoing training to customers for technical and systems issues.

Job description

We are the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. For more than 55 years, our innovations have improved the lives of billions of people around the globe who may never know us by name, but who rely on us every day as they interact with technology.

The world’s brightest minds—visionaries, engineers, scientists—bring their expertise in materials engineering and come together at Applied with a collection of diverse opinions, experiences and backgrounds to Make Possible a Better Future.

Key Responsibilities

1. Understand, research, and resolve internal and external application and systems issues.
2. Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.
3. Participate in product testing, documentation reviews, and user conferences.
4. Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.
5. Attend Applied Materials’ classes in designated product line and external classes for third-party software.
6. Provide ongoing training to customers for technical and systems issues.
7. Deliver updates and reports to managers, partners, and peers.