Software Engineering Support

APPLE SOUTH ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading technology company in Singapore seeks a proactive engineer for its Retail Engineering Operations & Support team. The role involves enhancing retail systems, managing incidents, and collaborating with cross-functional teams to improve service and quality. Ideal candidates have a background in software engineering, strong problem-solving skills, and a passion for delivering exceptional customer experiences.

Qualifications

• Bachelor’s degree in Computer Science or related field or equivalent experience.
• 3+ years in software engineering or application support.
• Experience in incident management and root cause analysis.

Responsibilities

• Manage and troubleshoot incidents for point of sale and financing systems.
• Collaborate with teams to enhance product delivery.
• Participate in on-call rotation for application support.

Skills

Problem-solving

Critical thinking

Collaboration

Education

Bachelor's degree in Computer Science

Tools

Tableau

Power BI

Java

SQL

Splunk

Job description

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your career and there's no telling what you could accomplish. The Information Systems & Technology organization produces key business and technical infrastructure at Apple handling orders from the online store, building applications that improve the retail store experience, providing network bandwidth for our services around the world, processing every transaction in the App Store, and closing the books. We do it all. If you are a born problem solver who enjoys collaborating on the next big thing, we may just have your dream job. From Apple ID to the apple.com to our data centers around the globe, IS&T manages the massive systems and services that so many rely on. We also build the custom tools that empower our employees to tackle problems on their own. And that means that engineers are free to do what engineers do best - explore all of technology’s possibilities.

Description

The Retail Engineering Operations & Support organization is responsible for supporting the IT systems used to enable Apple Retail to service millions of customers, and is looking for an individual that takes pride in crafting solutions to enhance product delivery and customer support. In this engineering role, you will collaborate closely with engineers from various technical backgrounds and to resolve issues across Apple’s retail applications. As a hands-on, proactive problem solver, you will challenge the status quo, continuously learn, and strive for excellence in every aspect of your work. Critical thinking, documenting, and communicating within the team and cross-functionally is critical to the success of the role. Their role will include: Managing and troubleshooting global incidents related to point of sale, carrier integrations, and financing systems for an international user base across multiple complex systems and applications. Contributing to the development of functional requirements, technical specifications, and support documentation for automation and process improvements. Conducting root cause analysis, logging defects, and collaborating with engineering, leadership, field, operations and partner teams to prioritize fixes. Assisting with the global support strategy for new product, releases and feature launches. Collaborating on cross-functional process enhancements to improve efficiency and service quality. Participating in an on-call rotation to support applications and services, which may include non-standard hours and weekend coverage.

Minimum Qualifications

• Bachelor’s degree or higher in Computer Science, Information Technology, or a related field, or similar work experience
• At least 3 years of experience in a related software engineering job experience, or tier 2+ customer or application support role.
• Proven problem-solving ability and experience identifying root causes from diverse data sources (logs, telemetry, customer feedback).
• Proven experience in coordinating and leading organization-wide critical incidents (P1/P0), with a strong ability to perform effectively in high-pressure environments.
• Willingness to participate in on-call rotations, travel internationally, and provide weekend coverage as needed.

Preferred Qualifications

• Familiarity with Project Management principles, including Agile methodology and D2P (Development to Production) processes.
• Experience with data visualization and analysis tools such as Tableau or Power BI.
• Ability to simplify and present complex technical issues in a clear, concise manner.
• Prior experience in Retail environments or supporting retail applications is highly advantageous.
• Proficiency in ITIL practices, including incident, problem, and change management.
• Coding knowledge in Java and familiarity with related frameworks.
• Experience with SQL and leveraging databases for data analysis.
• Experience with monitoring tools (e.g., Splunk), Application Performance Management (APM), and observability platforms.

Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.