Software Engineer (Operations)

UFINITY Pte Ltd.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

UFINITY Pte Ltd. is seeking a dedicated technical support professional in Singapore. The role includes providing support for software programs, ensuring operational performance, and collaborating with team members. Candidates should possess a degree in a related field, ideally with experience in Linux and cloud technologies. This position demands strong communication skills and the ability to work on-call and after hours to meet customer needs.

Qualifications

• Possess at least a Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
• Preferably 1-2 years of hands-on working experience in Linux/RHEL and Cloud/AWS operations activities.
• Strong communication skills, and able to transmit information clearly.
• Problem-solving skills with out of the box thinking.
• A team-player who can take initiative and work independently with minimum supervision.

Responsibilities

• Provide professional technical support to developed software programs and operational requirements.
• Work closely with helpdesk frontliners to troubleshoot and provide solutions.
• Ensure the system meets operational expectations and quality standards.
• Document and report as required by the project.
• Be available for after-office hour system deployment and standby.

Skills

Linux

SQL

AWS

Problem-solving

Communication

Teamwork

Education

Diploma or Bachelor's Degree in Engineering, Computer Science, or equivalent

Tools

Git

Jira

Confluence

Terraform

Ansible

Job description

Job Description

Role Responsibilities:

• Provide professional technical support to the developed software program and other activities arising from operational requirements.

• Work closely with helpdesk frontliners to identify, troubleshoot and provide solutions for issues reported.

• Work with the team to ensure that the system meets operational expectations, quality standards and within schedule.

• To accommodate customer’s operational needs, there will sometimes be work outside of regular business hours, such as nights or weekends.

• Assist the team with documentation and reporting requirements as required by the project.

• Perform after office hour system deployment and able to be on 24 x 7 standby

Role Requirements:

• Possess at least a Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.

• Preferably 1-2 years of hands-on working experience in environments with Linux/RHEL, SQL, Cloud/AWS carrying out operations activities.

• Strong communication skills, able to transmit information in a clear and unambiguous way.

• Problem-solving skills with out of the box thinking.

• A team-player who can take initiative.

• Have the skills and resilience to handle situations and deliver results on time.

• Ability to work independently with minimum supervision.

• Ability to follow-through with Standard Operating Procedures.

• Experience in working with Government projects would be a plus.

• Ability to train other team members to ensure good transfer of knowledge and expertise is a plus.

Technical Requirements:

• Proficiency in Linux or RHEL

• AWS Associate Architect Certification (Training can be provided)

• Basic experience with Git.

• Basic hands-on experience working with relational database.

• Basic hands-on experience writing scripts using scripting languages such as bash or shell script.

• Familiarity with Cloud technologies. AWS experience and/or Microsoft Azure is a plus

• Experience in CI/CD deployment tools will be a plus

• Experience with GCC (Government on Commercial Cloud) would be a plus.

• Basic hands-on experience with AWS CLI is a plus

• Experience with the usage of Jira and Confluence would be a plus.

• Basic experience with Infrastructure As Code (IAC) such as Terraform and Ansible would be a plus.