Software Consultant

NETS SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Software Consultant to provide application development, support, and pre-sales assistance. The ideal candidate should possess a relevant degree and have at least one year of experience or be a recent graduate with relevant skills. This role involves working independently and as part of a team, with a focus on project management and software development life cycles.

Qualifications

• Minimum 1 year of experience in pre-sales and technical application development preferred.
• Fresh graduates with strong academic background welcomed.

Responsibilities

• Provide technical support for customer production system applications.
• Develop enhancements and conduct testing activities.
• Support pre-sales teams and manage project implementation.

Skills

Project management

Software Development Life Cycle (SDLC)

Verbal communication

Written communication

Analytical skills

Troubleshooting skills

Team collaboration

Education

Diploma/Bachelor’s degree in Computer Science/Engineering

Job description

Overview

The Software Consultant will be a part of the Bureau Services division of NETS Solutions Pte Ltd, a subsidiary of the NETS Group. The incumbent will report to the Applications and Infrastructure Manager and is responsible for providing application development and support and for facilitating resolution on escalated calls.

Responsibilities

1. Application Support
   • Provide technical support to customer production system running our in-house or distributed applications
   • Provide solution to customer reported calls and incidents
   • Follow up with customers to ensure issues are resolved and the customers are satisfied
   • Manage, track and ensure proper closure of defects detected in production
   • Conduct presentation / training to internal and external parties
   • Manage incidents reported by users; Analyze user reported incidents and provide appropriate response or follow-up actions with the technical teams
2. Enhancements development and deployment
   • Perform development of enhancements/fixes of applications
   • Conduct testing activities for fixes and new release i.e. prepare test plan, prepare and update traceability matrix, generate test cases, perform test execution, review test results and generate test report
   • Track status of issues/activities to ensure timely follow-up
   • Conduct testing activities i.e. prepare test plan, prepare and update traceability matrix, generate test cases, perform test execution, review test results and generate test report
   • Manage, track and ensure proper closure of defects detected during testing
   • Provide regular updates to reporting manager on status of assignments and arising matters
3. Pre-sales Support and Project Management
   • Provide pre-sales support to sales and pre-sales team with technical solution, implementation and support services efforts and agreements
   • Provide quality delivery of enhancements, application implementation and support within the budget and timeline
   • Attend and document internal and external discussion and meetings
   • Provide support to users during user acceptance testing

Qualifications

Education and Experience

• Diploma/ Bachelor’s degree in Computer Science/ Engineering OR equivalent education and experience
• Minimum 1 year of working experience in pre-sales and technical application development, delivery and support functions is preferred
• Fresh graduates with a strong academic background and demonstrated interest in the above areas are welcomed to apply

Skills and Knowledge

• Good understanding and experience in project management and Software Development Life Cycle (SDLC) is necessary
• Strong verbal and written communication skills
• Good analytical and trouble-shooting skills, and capable of making quick and sound decisions
• Able to work independently with minimum supervision
• Good team player