Software and Applications Manager

AMARIS ACT PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A regional technology firm in Singapore seeks an experienced professional to oversee IT projects focused on customer experience solutions. The ideal candidate will manage solution architectures, lead strategic initiatives, and collaborate with IT teams to optimize operations. With a strong background in eCommerce and CRM, this role requires balancing business and technical needs, making negotiation skills essential.

Qualifications

• Experience managing IT projects in eCommerce and CRM.
• Strong knowledge of solution architectures.
• Ability to balance business needs with technical requirements.

Responsibilities

• Act as the main regional expert for customer experience solutions.
• Support local IT teams in managing solution architectures.
• Lead execution of long-term business strategy for APAC.

Skills

IT project management

Solution architecture

Salesforce knowledge

Ecommerce expertise

Multinational negotiation

Education

Bachelor's degree in computer science or related discipline

Tools

Salesforce

Social CRM platforms

Job description

ABOUT THE JOB

• Act as the main regional expert and contact regarding customer experience solutions.
• Work closely with the APAC Chief Technology Officer to support local IT teams in developing, managing, and optimizing solution architectures.
• Lead the execution of the long-term business strategy for the APAC region.
• Oversee and approve technical solutions that ensure sustainable growth, balancing local needs with regional scalability.
• Collaborate with IT and Digital teams to define the strategic technical vision for APAC products and best practices.
• Ensure delivery of essential project documentation, system configurations, and system testing.
• Supervise and guide third-party vendors and brands in building reusable solution components.
• Oversee Center of Excellence (COE) team resources to maintain an effective structure for project delivery and support.
• Foster and engage IT communities of expertise focused on customer experience solutions.
• Standardize and govern support processes to ensure service level agreements are consistently met across all customer experience solutions.
• Lead efforts to proactively identify and implement improvements in operational processes across IT departments.
• Serve as the escalation point for critical incidents with significant business impact.
• Regularly evaluate application and vendor performance.

ABOUT YOU

• Demonstrated experience managing IT projects related to eCommerce, CRM, and clienteling solutions, with strong knowledge of solution architectures, especially Salesforce.
• Familiarity with social CRM platforms.
• In-depth understanding of the technology landscape in retail, particularly clienteling.
• Ability to balance business needs with technical requirements during both development and operational phases.
• Background in project management, business analysis, solution architecture, technical or operations management, with substantial experience in large-scale eCommerce within an omnichannel environment.
• Awareness of the strengths and limitations of various digital technologies and current technology trends.
• Experience working in multinational organizations with complex structures, with a proven ability to negotiate effectively.
• Experience in the CRM field (Salesforce expertise is a plus).
• Bachelor’s degree or higher in computer science or a related discipline.