Software and Applications Developer

ADECCO PERSONNEL PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in Singapore is seeking an IT Incident Management Lead to oversee Major Incident resolutions related to Applications and Services. The role requires expertise in infrastructure and crisis management along with a solid understanding of IT operations in Capital Market. The candidate will ensure timely communication during incidents and focus on improving post-incident processes.

Qualifications

• At least 4 years of relevant experience in infrastructure/application support.
• Overall IT experience of 8 years with knowledge in Capital Market.
• Willing to work in shifts and on-call during weekdays/weekends.

Responsibilities

• Lead and improve resolution of Major Incidents related to Applications/Services.
• Coordinate individual incident owners and relevant support teams during Major Incidents.
• Create periodic and on-demand incident reports for senior management.

Skills

Crisis Management

Knowledge of IT Ecosystem & Operations

Monitoring Tools

Understanding of transversal technologies

Application Infrastructure Interdependencies

Tools

SAN

Unix

Windows

Network

DBA

CTRL-M

MQ

Job description

Qualifications and Profile

• At least 4 years of relevant hands-on experience in infrastructure or application support.
• Overall IT experience: 8 years.
• Crisis Management.
• Knowledge of IT Ecosystem & Operations Background with experience in IT for Capital Market and Corporate Banking to the extent of knowing Front office to back office application flow.
• Having knowledge about monitoring tools and scheduling jobs would be plus.
• Good understanding of transversal technologies (SAN, Unix, Windows, Network, DBA, CTRL-M, MQ).
• Strong understanding of application and infrastructure interdependencies.
• Willing to work in a shift (between 8:30 am - 1 am SGT) and on-call (rotation) during weekdays and weekends.

Job Description

• Candidate is assigned to lead and improve resolution of Major Incidents related Applications / Services (with Priority of P1 and P2). A key component of this role is to ensure consistency and control over the management of Major Incidents.
• During Major Incidents, the candidate is seen as the owner of the Major Incident, with overall responsibility for enforcing proper execution of the process, coordinating, overseeing individual incident owners, relevant Application support teams along with infrastructure teams involved in troubleshooting to ensure meaningful communication is sent on-time to the relevant stakeholders.
• When no such Incident ongoing, the candidate needs to focus on post Incidents activities and process improvement.
• Candidate is also responsible for creation of periodic and on-demand incident reports for the senior management.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [e-mail] drop your resume.
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241