Softvolt - Product Support Specialist

Softvolt; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology firm in Singapore seeks a Product Support Specialist to assist pharma and biotech clients by resolving technical issues and providing feedback. The ideal candidate will have 3+ years of experience, proficiency in Python or R, and a strong understanding of networking and APIs. This role involves triaging support requests, troubleshooting challenges, and enhancing documentation. Competitive salary and opportunities for professional growth are available.

Qualifications

• 3+ years of experience in a customer-facing technical support role.
• Proficiency in Python or R is required.
• Experience in Linux and Windows environments for troubleshooting.
• Strong understanding of networking concepts and APIs.

Responsibilities

• Support pharma and biotech customers in resolving technical issues.
• Triaging Product Support requests via the support portal.
• Provide technical feedback and best practices to customers.
• Enhance existing documentation with feedback for improvements.

Skills

Python

R

Linux

Windows

Networking concepts

APIs

Troubleshooting

Problem-solving

Communication skills

Tools

AWS Services

SQL

Tableau

CRM Systems

Job description

Job DescriptionWe are seeking an experienced Product Support Specialist to join our expanding team. This role will involve supporting pharma and biotech customers, triaging Product Support tickets, troubleshooting customer issues, and serving as a technical subject matter expert on customer data and technical systems. The role will support Enterprise Data Platform (EDP), Virtual Sample Inventory Management (vSIM), and Enterprise Biomarker Data Management (eBDM) Responsibilities : Understand product implementations by collaborating with Managed Services teams and customers. Review and triage Product Support requests via the support portal. Provide technical feedback and best practices to customers. Troubleshoot customer challenges, including reviewing and modifying source code as needed. Enhance existing documentation with feedback for improvements. Work on moderate complexity projects and initiatives requiring collaboration across teams. Stay updated on emerging best practices and industry trends.Skills And Qualifications Required 3+ years of experience in a customer-facing technical support role. Proficiency in Python or R is required. Experience in Linux and Windows environments for troubleshooting. Strong understanding of networking concepts and APIs. Ability to troubleshoot methodically and resolve complex technical issues. Excellent problem-solving, analytical, and communication skills.(ref:hirist.tech),

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