Social Work/ Social Services Associate

ECON Healthcare (Asia) Limited; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Social Services coordinator to assist residents in accessing various financial support schemes. The role requires strong interpersonal skills, empathy, and the ability to work effectively within a team. Applicants should have relevant qualifications and a passion for supporting individuals with disabilities.

Qualifications

• Minimum 1 year relevant working experience.
• Ability to work independently and under pressure.
• Willing to work with people with disabilities.

Responsibilities

• Coordinate admission processes and perform financial counselling.
• Assist residents with various government schemes applications.
• Collaborate with supervisors to enhance workflow efficiency.

Skills

Interpersonal skills

Communication skills

Team player

Planning skills

Empathy

Compassion

Education

Diploma in Counselling/Psychology or Social Services

Tools

MS Office

Job description

• Act as a coordinator for the admission of residents under Ministry of Health (MOH) Portable Subsidy
• Perform financial counselling for all residents under MOH’s Portable Subsidy, including the preparation of estimated bill size, admission contract and other administrative matters
• Perform and monitor National Means Testing (NMTS) for portable subsidy residents and ensure the resident NMTS are valid and updated according to MOH’s requirement
• Act as a resource person for the MOH ILTC portal and IRMs or all ECON Medicare Centres and Nursing Homes
• Assist and provide support to your direct supervisor in putting up application for subsidy Nursing Home for ECON private resident (private to subsidy conversion)
• Assist Home and Centre in putting up the following applications for their resident

1. Shelter Home
2. Day Care
3. Day Rehab
4. Home Modification
5. Senior Mobility Fund
6. Any other Home and Centre Based schemes available

• Assist the resident in putting up the applications for government schemes. Applications would include the following, and other schemes that may be available

1. Interim Disability Assistance Programme for the Elderly (IDAPE)
2. Eldershield Claim
3. Medical Fee Exemption Card (MFEC)
4. Medifund Claim etc
5. Elderfund
6. Careshield Life / Medishield Life
7. Home Caregiver Grant
8. PGDAS
9. Silver support schemes encashment
10. Any other financial schemes available

• Provide support to your direct supervisor in ensuring that all processes and workflows are customer focused, efficient and achieve the organization’s objectives
• Identify, develop, and implement plans for area of improvement including working together with colleagues as a team within the department or from other departments in a collaborative manner
• Perform such other duties and responsibilities that may be assigned from time to time

Requirements:

• Diploma in Counselling/ Psychology or Social Services or any equivalent qualification with at least 1 year relevant working experience
• Good interpersonal and communication skills, team player
• Willing to work with people with disability
• Ability to work independently
• Ability to multi-task
• Ability to work effectively in team environment
• Possess planning, communication and interpersonal skills
• Empathetic and compassionate
• Proficient with MS Office
• Ability to work under pressure and meet tight deadline