Social Work Assistant

National University Polyclinics; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading healthcare institution is seeking a Medical Social Service officer to serve as the key contact for inquiries, provide administrative support, and assist in field visits. This role encompasses maintaining statistics, processing applications, and participating in projects aimed at enhancing departmental efficiency. Ideal candidates should have community health experience and strong interpersonal skills.

Qualifications

• At least 1 year of working experience in community health.
• Fluent in local dialects will be an advantage.
• Willingness to travel between polyclinics for home visits.

Responsibilities

• Provide administrative support to the Medical Social Worker.
• Maintain work statistics and compile data for submission.
• Participate in projects to improve work processes.

Skills

Interpersonal skills

Communication skills

Empathy

Flexibility

Education

Diploma / Higher Nitec / GCE 'A' or 'O' level

Certificate in community and social services

Tools

Microsoft Office applications

Job description

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Institution: National University Polyclinics

You will be the key contact officer for the Medical Social Service to attend to all telephone and email enquiries. You will provide administrative support to the Medical Social Worker on referrals, accompany social worker on field visits and assist in interpretation if required. You will also gather information and conduct preliminary investigation on patients' needs to facilitate intervention by Medical Social Worker. You will also process application and ensure submission are in compliance.

You are responsible for maintaining the work statistics and compile the data for submission to Ministry of Health. You will also handle external correspondences such as MP letters and CDC letters. You are also expected to participate in projects that improve the work processes in the department and perform any other duties as assigned by your supervisor.

Job Requirements:

• Diploma / Higher Nitec / GCE 'A' or 'O' level.
• Certificate in community and social services or equivalent will be preferred.
• At least 1 year of working experience in community health.
• Possess good interpersonal and communication skills.
• Fluent in local dialects will be an advantage
• Proficient in Microsoft Office applications such as Word and Excel.
• Demonstrate ability to be empathetic, non-judgmental, flexible, matured, having a desire to help, and be independent
• Willingness to travel between polyclinics and may be required to do home visits to ascertain client's home environment.