SOC Controller

PINKERTON; Singapore; On-site; SGD 36,000 - 50,000; Full time

Job summary

A leading security company seeks an SOC Controller to oversee daily security operations and manage responses to incidents. The ideal candidate will possess strong communication and problem-solving skills and have a high school diploma with 1-2 years of relevant experience. This role is crucial in ensuring the safety and security of client sites and involves working closely with public safety agencies.

Qualifications

• 1-2 years of experience within a GSOC or similar environment as a Dispatcher or Security Operator.
• Proactive and self-motivated with the ability to make decisions under pressure.
• Experience in handling security incidents and emergencies.

Responsibilities

• Monitor security systems including CCTV and alarms.
• Respond to and manage alarms and incidents.
• Document security incidents thoroughly.

Skills

Effective written and verbal communication skills

Attention to detail

Problem-solving

Time management

Education

High school diploma or GED

Job description

170+ Years Strong. Industry Leader. Global Impact.At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our family of industry subject matter experts.The SOC Controller will play a critical role in monitoring daily operations, various security systems, multiple communications outlets, and fire/life safety systems. The Operator is dedicated to ensuring a swift and effective response to security incidents and emergencies for all sites. This role is encouraged to recommend and work towards continuous improvement and proactive measures to uphold the clients commitment to safety. Represent Pinkertons core values of integrity, vigilance, and excellence. Represent Pinkertons core values of integrity, vigilance, and excellence. Monitor security, CCTV, access control, alarms, communications, and fire/life safety systems within the designated region using provided monitoring systems. Respond to and manage alarms and incidents and dispatch Security Specialists to various calls for service, customer assistance, emergencies, and security situations. Utilize exceptional customer service skills to handle critical situations with a calm and problem-solving approach while following all safety and security procedures. Thoroughly document security incidents in the case management system. Respond to emergencies with urgency and maintain open communication with management and key leaders. Liaise with public safety agencies and their dispatch centers to coordinate emergency response. Assist client employees with safety and security concerns via email and phone. Investigate alarms with security patrol and facilities, and if necessary, alert fire and/or police services. Assist with after-hours administration of access badges. Conduct audits of panic/duress alarms, badge readers and doors. Perform quality assurance functions to maintain adherence to continuous improvement principles as defined by GSOC Management. Collaborate with the GSOC management and ensure compliance with Key Performance Indicators (KPIs) and/or Standard Operating Procedures (SOPs). Participate in training exercises between field Officers and Operators. All other duties, as assigned.High school diploma or GED with one to two years of experience within a GSOC or similar environment as a Dispatcher or Security Operator. Able to ensure compliance, monitoring of assets, and making rapid notifications via mass communication tools. Able to analyze and make decisions regarding data as it pertains to operational responsibilities. Effective written and verbal communication skills. Attentive to meticulous detail and accurate documentation. Able to remain composed under pressure. Serve as a positive team player. Able to make appropriate decisions under pressure/stress. Self-motivated and proactive attitude. Able to adapt as the external environment and organization evolve. Able to effectively interact with other departments and varying levels of management. Able to prioritize workload based on urgency. Efficient time management skills. Maintain confidentiality when dealing with sensitive information.Working ConditionsWith or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions; Regular computer usage. Occasional reaching and lifting of small objects and operating office equipment. Frequent sitting, standing, and/or walking. Travel, as required.,

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