SOC Analyst L2/RE is an operational role, focusing on ticket quality and security incident deeper investigation, and will be responsible to handle the escalated incidents from Level 1 team within SLA.
Responsibilities
- SOC Analyst L2 would work closely with SOC L1 team, L3 team & customer and responsible for performing deeper analysis and need to interact with client in daily calls and need to take the responsibility of handling the True Positive incidents on time.
- Handle escalated incidents and coordinate with client when required.
- Work closely with Client Duty Officers on any ad-hoc operational requests.
- Collaborate with the Exabeam, Splunk, and Log Source teams to resolve issues as needed.
- Take appropriate action on IOCs received from client when required.
- Fine‑tune and create new detection rules based on client requests.
- Create and manage the Incident handling playbook, process runbooks and ad-hoc documents whenever needed.
- Recommend finetuning for client with logic and threshold, and possibly the query as well for the SIEM.
- Recommend new use cases with logic and threshold, and possibly the query as well for the SIEM.
- Provide data from Splunk/Exabeam during client audit activities.
- Share monthly data to client for internal IMM meetings.
- Share top user-reported malicious emails from Abnormal Security for reward and recognition programs.
- Prepare RCA report when required.
- Share knowledge to other analysts in their role and responsibilities.
- Provide knowledge transfer to L1 such as advance hunting techniques, guides, cheat sheets etc.
Qualifications
- Minimum 5 Years of experience in Security Operations
- Security event monitoring, alert triage, and thorough incident investigation.
- Research and understand log sources for effective security monitoring.
- Isolate issues, respond to incidents, and mitigate threats swiftly.
- Adjust SIEM rules for better alert and incident specifications.
- Optimize SIEM capabilities, aid in audit/logging, and generate timely reports.
- Develop and maintain security operation standards, procedures, and playbooks.
SOC, SIEM Platforms, Splunk, Exabeam, SOAR platform, Google SecOps, Log Source, Security Operations