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A leading technology services firm is seeking a Senior Service Delivery Manager to oversee maintenance projects and ensure adherence to service levels. The ideal candidate will have extensive experience in IT Infrastructure Support and strong leadership capabilities, seeking to drive process improvements and foster team excellence.
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NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
We’re searching for aSenior Service Delivery Managerto be part of our diverse team of talent here at NCS!
Overview
As a Senior Service Delivery Manager you are responsible for managing day to day support of medium scale maintenance projects meeting customer’s requirements and Service Level Agreements. Ensure that the team conduct health check, conduct application monitoring, handle customer queries, investigate incidents reported, resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure as well as to assist the SDD to train and guide junior team members.
What will you do?
Key Responsibilities
Project Delivery
Business Development
Team Management
The ideal candidate should possess:
We are driven by ourAEIOU beliefs - Adventure, Excellence, Integrity, Ownership, and Unity -and we seek individuals who embody these values in both their professional and personal lives. We arecommitted to our Impact: Valuing our clients, Growing our people, and Creating our future.
Together, wemake the extraordinary happen.
Learn more about us at ncs.co and visit our LinkedIn career site.