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Snr/ Service Delivery Manager, Svc (IMS) Ldrship

NCS Hong Kong and Singapore

Singapore

On-site

SGD 70,000 - 95,000

Full time

2 days ago
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Job summary

A leading company is seeking an experienced IT Infrastructure Project Manager who will be responsible for project delivery, customer and vendor management, and business development. The ideal candidate will have over 5 years of experience in project management, possess strong process improvement knowledge, and excel in stakeholder communication. This role requires a proactive and self-motivated individual with excellent interpersonal skills, aiming to enhance service delivery and foster client relationships.

Qualifications

  • More than 5 years of IT Infrastructure Project Management experience.
  • Proficient in written and spoken English.
  • Self-motivated with a positive can-do attitude.

Responsibilities

  • Act as focal point for all support related queries and issues.
  • Ensure regular reviews of services provided to align with customer expectations.
  • Proactively identify opportunities for further expansion of services.

Skills

Process improvement methodologies
Customer management skills
Stakeholder management skills
Presentation skills
Negotiation skills
Interpersonal skills
Leadership
Creativity

Education

Degree in Information Systems

Job description

What will you do

Project Delivery

  • Act as a focal point for all support related queries and issues
  • Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
  • Review with support team to ensure that all support tasks and deliverables meet quality and service levels
  • Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
  • Notify/escalate any out of scope variations to services to Program Director / Service Delivery Director (SDD)
  • Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)
  • Review and approve service request/enhancement effort, schedules and risk plans
  • Review and raise resource requirement
  • Responsible for resource forecasting and planning
  • Review, monitor and report project health status

Customer/Vendor Management

  • Liaise with third party vendors, customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
  • Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes

Business Development

  • Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
  • Be involved in pre-sale activities

The ideal candidate should possess:

  • More than 5 years of IT InfrastructureProject Management experience
  • Strong knowledge in process improvement methodologies and tools
  • Good customer and stakeholder management skills
  • Experience in the development, implementation and operation support of information technology projects in a range of organizations
  • Self-motivated with a positive can-do attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
  • Able to lead, develop and maintain respectful and trusting relationship
  • Proficient in written and spoken English
  • Degree in Information Systems or equivalent
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