Snr Desktop Support Engineer

RAYTON SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company is seeking a Snr Desktop Support Engineer to provide end-user computing device support at Changi Airport. The role involves troubleshooting, deploying hardware, and ensuring high-quality customer service. Ideal candidates have experience with Microsoft 365, Active Directory, and Apple products, along with good communication skills. ITIL knowledge is a plus.

Qualifications

• Experience in EUCD support and deployment.
• Hands-on experience with Mac and Apple product support.
• ITIL certification or knowledge is an advantage.

Responsibilities

• Provide end-user computing device support and troubleshooting.
• Manage and deploy laptops and related hardware.
• Handle incidents and service requests via ServiceNow.
• Support Microsoft 365 applications and services.

Skills

End-user computing device support

Microsoft 365 proficiency

Active Directory administration

ServiceNow familiarity

Mac and Apple product support

Good communication skills

Job description

Position: Snr Desktop Support Engineer

Location: Changi Airport

Work Schedule: 5-day work week (Monday to Friday)

Job Responsibilities:

• Provide end-user computing device (EUCD) support and troubleshooting

• Manage and deploy laptops and related hardware

• Handle incidents and service requests via ServiceNow

• Support Microsoft 365 applications and services

• Administer Microsoft Active Directory (AD)

• Provide support for Mac and Apple devices

• Ensure high-quality customer service and user satisfaction

• Adhere to ITIL best practices (preferred)

Requirements:

• Experience in EUCD support and deployment

• Proficiency in Microsoft 365 and Active Directory

• Familiarity with ServiceNow or similar ITSM tools

• Hands-on experience with Mac and Apple product support

• Good communication and customer service skills

• ITIL certification or knowledge is an advantage