Slot Ambassador

Marina Bay Sands; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join Marina Bay Sands as a Slot Attendant, where you will ensure exceptional customer service and maintain slot machine operations. This role involves engaging with players, verifying transactions, and managing operational tasks to support a vibrant gaming environment. We are committed to diversity and inclusivity, seeking enthusiastic individuals to grow with us in Singapore.

Qualifications

• Preferred Education: Diploma.
• Preferred one year of Slot Gaming experience.
• Electronic gaming technical background is an advantage.

Responsibilities

• Attend to players' needs and handle complaints.
• Maintain cleanliness and operational condition of slot machines.
• Utilize slot dispatch software for operations.

Skills

Customer Service

Communication

Problem Solving

Education

Diploma

Job description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• To attend to players needs.

• Ensure that all Slot areas are kept clean and well-stocked with supplies.

• Verify and authorize slot machine transactions, including payouts and fills.

• Ensure that every slot machine is in optimum operational condition.

• Handle customer complaints personally wherever possible, redirect to relevant authority where necessary.

• Maintain effective communication and information flow throughout the Slot Dept, with other Ambassadors, Supervisors and Shift Managers.

• Protect all assets of the Company and the Slot Department at all times.

• Recognize, acknowledge and nurture new premium slot players.

• Comply with and administer Slot Department attendance guidelines and regulatory, Departmental and Company policies.

• Work in the slot dispatch office as assigned. This assignment includes, but is not limited to:

  1. Utilizing slot dispatch software

  2. Dispatching slot machine events

  3. Making and receiving interdepartmental phone calls as necessary to assist in floor operations

• Handling paperwork and operational supplies as assigned.

• To station at the Patron Verification Systems (“PVS”) kiosk as assigned. This assignment includes:

  1. To perform entry checks at PVS; and

  2. To perform premium status verification checks (i.e. Premium Player vs. non-Premium Player) at PVS.

Job Requirements

Education & Certification

• Diploma preferred.

Experience

• One year Slot Gaming experience preferred.

Other Prerequisites

• Electronic gaming technical background is an advantage.

• Good understanding of Slot Floor Operations preferred

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.