Site Support Engineer (Site Coordination/IoT/Electronic component) LT59

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading company in Singapore is seeking a Technical Support Specialist to provide both pre-sales and post-sales support. The ideal candidate will engage with customers to understand their technical challenges and assist with product functionalities, while also collaborating with internal engineering teams to resolve any issues. This position requires a relevant degree and a passion for technology, especially in IoT and embedded systems.

Qualifications

• Minimum 1 year experience in site project coordination.
• Familiarity with technical support and customer interaction is beneficial.

Responsibilities

• Provide technical support and training to customers.
• Manage technical aspects of projects and ensure successful implementation.
• Collaborate with internal teams to address customer needs.

Skills

Knowledge of programming in C, C++

Knowledge of embedded electronics fundamentals

Knowledge of LoRaWAN and related IoT products

Passion for exploratory testing and test automation

Knowledge on Microsoft Office (Words, Excel & PowerPoint)

Education

Degree/Diploma in Computer, Electrical, or Electronic Engineering

Job description

Responsibilities:

• Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
• Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
• Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
• Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
• Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
• Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
• Create and update technical documentation, including manuals, application notes, and technical guides.
• Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
• Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.

Requirements:

• Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
• Minimum 1 year experience in site project coordination
• Knowledge of programming in C,C++
• Knowledge of embedded electronics fundamentals
• knowledge of LoRaWAN and related IoT products.
• Passion for exploratory testing and test automation.
• Knowledge on Microsoft Office (Words, Excel & Powerpoint)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

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