Site Support Engineer (Project Coordination/IoT/Electronic component) LT58

Borr Drilling; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading company specializing in drilling services is seeking a technical support specialist. The role involves providing customers with pre-sales and post-sales assistance, ensuring they understand product specifications and resolving technical issues. Candidates should have a degree in engineering and experience in site project coordination, along with programming skills in C and C++. This position offers a dynamic environment with opportunities for growth.

Qualifications

• Minimum 1 year experience in site project coordination.
• Strong knowledge of LoRaWAN and related IoT products.

Responsibilities

• Provide pre-sales and post-sales technical support to customers.
• Investigate and resolve technical issues faced by customers.
• Develop and maintain in-depth knowledge of the company's products.

Skills

Programming in C

Programming in C++

Embedded electronics fundamentals

LoRaWAN

Test automation

Knowledge of Microsoft Office (Words, Excel & Powerpoint)

Education

Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent

Job description

Responsibilities:

• Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
• Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
• Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
• Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
• Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
• Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
• Create and update technical documentation, including manuals, application notes, and technical guides.
• Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
• Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.

Requirements:

• Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
• Minimum 1 year experience in site project coordination
• Knowledge of programming in C,C++
• Knowledge of embedded electronics fundamentals
• knowledge of LoRaWAN and related IoT products.
• Passion for exploratory testing and test automation.
• Knowledge on Microsoft Office (Words, Excel & Powerpoint)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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