Site Support Engineer (Electrical/Site Installation) LT63

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A recruitment firm in Singapore is looking for a Technical Support Specialist to provide pre-sales and post-sales support. The ideal candidate will assist customers with technical requirements, offer training, and troubleshoot issues. A degree in engineering and knowledge of programming in C, C++ are preferred. This role requires excellent customer interaction skills and the ability to manage projects effectively.

Qualifications

• Knowledge of programming in C, C++ is an advantage.
• Understanding of embedded electronics fundamentals.
• Knowledge of LoRaWAN and IoT products is an advantage.
• Passion for exploratory testing and test automation is an advantage.

Responsibilities

• Provide pre-sales and post-sales technical support to customers.
• Engage with customers to understand their technical requirements.
• Provide training sessions for customers and sales teams.
• Investigate and resolve technical issues faced by customers.
• Collaborate with internal teams for customer needs.
• Create and update technical documentation.
• Manage technical aspects of projects.
• Provide ongoing customer support post-sales.

Skills

Customer interaction

Troubleshooting

Technical documentation

Project management

Microsoft Office

Education

Degree/Diploma in Computer or Electrical or Electronic Engineering

Job description

Responsibilities:

• Technical Support: Provide pre-sales and post-sales technical support to customers. Assist in understanding product specifications, features, and applications.
• Customer Interaction: Engage with customers to understand their technical requirements and challenges. Offer solutions and recommendations based on the company's products or services.
• Training: Provide training sessions for customers, sales teams, and distributors. Ensure that end-users have a clear understanding of product functionality.
• Troubleshooting: Investigate and resolve technical issues or challenges faced by customers. Collaborate with the engineering team to find solutions.
• Collaboration: Collaborate with internal teams, including sales, marketing, and engineering, to address customer needs and provide a seamless customer experience.
• Product Knowledge: Develop and maintain in-depth knowledge of the company's products, technologies, and industry trends.
• Technical Documentation: Create and update technical documentation, including manuals, application notes, and technical guides.
• Project Management: Manage technical aspects of projects, ensuring successful implementation and customer satisfaction.
• Post-Sales Support: Continue to provide support after product sales, ensuring ongoing customer satisfaction and addressing any additional needs.

Requirements:

• Degree/Diploma in Computer or Electrical or Electronic Engineering or equivalent
• Knowledge of programming in C,C++ are added advantages
• Knowledge of embedded electronics fundamentals
• Have knowledge of LoRaWAN and related IoT products are added advantages.
• Have passion for exploratory testing and test automation are added advantages.
• Able to work independently within tight schedule with positive disposition.
• Excellent knowledge on Microsoft Office (Words, Excel & Powerpoint)

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

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Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981