Site Reliability Engineers Malaysia - 19-October-2026

TDCX, Inc.; Singapore; Hybrid; SGD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Flexible work arrangements

Training & mentoring

Job summary

TDCX, Inc. is seeking an experienced Site Reliability/Systems Engineer to design and maintain scalable systems, implement automation, and optimize performance. You will collaborate with software teams to ensure reliability, security, and efficient operation across on-going production workloads.

The role involves on-call rotations, strong problem-solving, and a focus on scalable infrastructure, with opportunities for growth in a global BPO tech environment.

Qualifications

• 3+ years of Site Reliability/Systems/Software engineering experience.

Responsibilities

• Design, build, and maintain highly available, scalable, fault-tolerant systems.
• Develop automation to improve efficiency and reduce manual tasks.
• Monitor system performance and address bottlenecks before users are affected.
• Participate in 24/7 on-call rotations and perform blameless post-mortems.
• Implement monitoring (SLIs/SLOs/SLAs) and automated alerting.
• Ensure security best practices and regulatory compliance.

Skills

Python

Go

C++

Java

Shell scripting

Education

Bachelor or Master in CS/IT/CE

Tools

Docker

Kubernetes

Prometheus

Grafana

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we'll enable the future - starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Design, build, and maintain highly available, scalable, and fault-tolerant systems. Collaborate with software engineering teams to ensure applications are designed with reliability and performance in mind.
• Develop and maintain automation procedures to maximize system efficiency, minimize human intervention, and optimize routine tasks.
• Monitor and analyze system performance to identify and address bottlenecks before they impact users. Ensure the infrastructure can handle rapid growth in web traffic and ML data processing.
• Participate in 24/7 on-call rotations (including scheduled shifts and holidays). Practice sustainable on-call response, conduct root-cause analysis, and lead blameless post-mortems to prevent recurrence
• Implement monitoring tools (SLIs/SLOs/SLAs) and set up automated alerting and metrics to track system health and performance.
• Implement and maintain security best practices and ensure all systems meet regulatory requirements.

Who are we looking for?

• Education: Bachelor's or Master's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
• Experience: 3+ years of experience as a Site Reliability Engineer, Systems Engineer, or Software Engineer.
• Coding: Proficient in at least one high-level programming language (e.g., Python, Go, C++, or Java) and shell scripting. Strong understanding of data structures and algorithms.
• Systems: Strong understanding of Linux operating systems and open-source technologies and a solid understanding of network architecture.
• Databases: Competent knowledge of relational database systems and database modeling.
  Preferred Qualifications:
• Experience with containers and container orchestration platforms such as Docker and Kubernetes.
• Proficiency in or exposure to machine learning frameworks such as TensorFlow, PyTorch, MXNet, or PaddlePaddle.
• Hands-on experience with monitoring tools and methodologies (e.g., Prometheus, Grafana).
• Soft Skills: Strategic thinking, exceptional communication, and the ability to collaborate effectively with cross-functional teams in a fast-paced environment.

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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