Site Reliability Engineering Senior Manager

Roles & Responsibilities

Qualifications

Requirements

1. Degree in IT, Computer Science or related field
2. Minimum 10 years of root cause analysis (RCA) exposure & involvement leading discussions as a problem manager or incident commander
3. In depth understanding of Public/Private/Hybrid cloud solutions
4. Hands on experience with popular CI/CD tools like Jenkins, Nexus, SonarQube, Bitbucket etc.
5. Good exposure to logging & monitoring tools like Splunk, Dynatrace, Prometheus, Grafana, ELF/ELK
6. Good understanding of cloud native technologies like Containers, Kubernetes etc.
7. Develop & enhance production monitoring & management capabilities leveraging existing platforms & tools
8. In depth understanding of Incident & Problem Management functions & activities
9. Good understanding of Identity and access management
10. Software incident & problem management
11. Work with stakeholders & command centre in trouble shooting, escalating & solutioning critical site incidents
12. Proficiency in event management tools and platforms
13. Familiarity with ITIL (Information Technology Infrastructure Library) practices related to Incident Management, Problem Management, Change Management and Event management
14. Experience with AI/ML technologies and their application in incident analysis