Site Reliability Engineer, Traffic Solution - System Service Global

ByteDance; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

ByteDance is seeking a traffic solution engineer and DevOps expert to support its Global System Service team. You will design and maintain proxy services, craft solutions from cloud and in-house platforms, and drive rapid prototyping to accelerate delivery.

You’ll build observability pipelines, triage incidents, and collaborate across regions while documenting reusable patterns for future projects. This role focuses on distributed traffic management for ByteDance’s data centers outside China.

Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, CS or related majors.
• Strong understanding of OSI Layer 4-7 protocols, including TCP/UDP, HTTP/1.1 & HTTP/2, TLS, DNS, and WebSocket.
• Solid knowledge of forward and reverse proxy mechanisms; hands-on experience with tools such as Nginx, Envoy, HAProxy, or equivalent.
• Strong troubleshooting skills across the network and application stack; diagnose DNS resolution, load balancing, TLS handshake, and app-layer failures.
• Strong communication skills—clear articulation to engineering teams and non-technical stakeholders; cross-functional collaboration.

Responsibilities

• Design, configure and maintain flexible proxy service deployments with complex routing rules and access control.
• Partner with business stakeholders to translate traffic forwarding requirements into deployable proxy solutions.
• Prototype and iterate on traffic solutions to accelerate delivery and value.
• Build and maintain observability pipelines for logs, metrics, and usage analysis.
• Serve as first contact for online incidents and inquiries; triage and coordinate resolution.
• Document solution patterns and reusable configurations to accelerate future delivery and onboarding.

Skills

Networking troublesh

Cross-functional collaboration

Technical communication

Problem solving

Education

Bachelor’s degree in Electrical/Computer Engineering or CS

Tools

Nginx

Envoy

HAProxy

TLS

Job description

Responsibilities

The Global System Service team owns the infrastructure services and management solutions that power ByteDance's data centers outside of China - from day-to-day operations to long-term architecture design and maintenance. The team specializes in composing end-to-end solutions by drawing on both open-source community tools and in-house developed products, tailored to both the business requirements and the operational complexities of large-scale infrastructure across ByteDance's non-China regions. Our mission is to deliver efficient infrastructure solutions and a stable, secure system environment for ByteDance's global business.

We are looking for a self-motivated traffic solution engineer and DevOps expert. As a traffic solution engineer and DevOps expert, your responsibilities will include:

• Design, configure and maintain flexible proxy service deployments that accommodate diverse and evolving forwarding patterns, including complex routing rules, protocol handling, and access control requirements.
• Partner with business stakeholders to understand traffic forwarding requirements and translate them into practical, deployable proxy service solutions using a combination of cloud products and in-house platforms.
• Rapidly prototype and iterate on traffic solutions to validate approaches and accelerate delivery, prioritizing deployment efficiency and time-to-value over large-scale infrastructure design.
• Build and maintain observability pipelines covering log collection, metrics aggregation, and usage analysis to provide business stakeholders with actionable insights into traffic behavior.
• Serve as the first point of contact for online incidents and business inquiries related to traffic services; triage issues, coordinate resolution, and communicate status clearly to stakeholders.
• Document solution patterns and reusable configurations to build a knowledge base that accelerates future delivery and onboarding.

Qualifications

Minimum Qualifications

• Bachelor’s degree or higher in Electrical Engineering, Computer Engineering, Computer Science or related majors.
• Strong understanding of OSI Layer 4-7 protocols, including TCP/UDP, HTTP/1.1 & HTTP/2, TLS, DNS, and WebSocket.
• Solid knowledge of forward and reverse proxy mechanisms; hands‑on experience with tools such as Nginx, Envoy, HAProxy, or equivalent.
• Strong troubleshooting skills across the network and application stack, with the ability to diagnose issues spanning DNS resolution, load balancing, TLS handshake, and application-layer failures.
• Strong communication skills — able to clearly articulate technical concepts and solutions to both engineering teams and non-technical stakeholders; effective in cross-functional and cross-regional collaboration.

Preferred Qualifications

• Familiarity with cloud products (e.g., AWS EKS/NLB, GCP Cloud Load Balancing) and the ability to compose them into coherent traffic service deployment architectures.
• Development proficiency in Python, Go, or equivalent; experience building internal tooling or automation for traffic management.
• Experience designing or maintaining data pipeline and observability infrastructure (e.g., metrics collection, log aggregation, traffic telemetry).
• Data analysis skills — ability to process and interpret large volumes of traffic data to identify trends, anomalies, and optimization opportunities.
• Demonstrated experience in working collaboratively in cross-functional teams.

About Us

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join ByteDance

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.