Site Manager, Contract Logistics - (7378)

Site Manager, Contract Logistics - (7378)

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Job Title

Site Manager, Contract Logistics

Education

Bachelor's Degree

Location

Manager

Category

Operations

Job Type

Permanent

Job Description

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

We are seeking a highly capable Site Manager to lead and manage day-to-day Warehousing & Distribution operations for a key Life Sciences & Healthcare customer in Singapore. This position is responsible for ensuring operational excellence, compliance with industry regulations, delivering customer satisfaction, and managing overall site profitability. The role will also serve as the single point of contact (POC) for both internal teams and the customer, driving collaboration and continuous improvement.

Key Responsibilities

Operations Management:

• Oversee end-to-end warehousing and distribution activities to ensure operational KPIs and service levels are consistently met.

• Lead a cross-functional team across warehouse operations, inventory control, transportation, and quality.

• Ensure compliance with GDP, GxP, ISO standards, and other Life Sciences & Healthcare regulations.

• Monitor cold chain processes and infrastructure to meet product handling requirements.

Customer Relationship Management:

• Act as the primary contact for the customer, ensuring smooth communication, issue resolution, and alignment with business objectives.

• Conduct regular business reviews, performance meetings, and drive customer satisfaction initiatives.

• Understand evolving customer needs and proactively offer value-added solutions.

• Manage site-level P&L including revenue, cost, and profitability analysis.

• Drive operational efficiency and cost control initiatives.

• Support business planning, forecasting, and budgeting processes.

Stakeholder & People Management:

• Build strong relationships with internal stakeholders – Commercial, Finance, IT, HR, and Leadership.

• Manage staffing, training, and performance of operational teams.

• Foster a culture of accountability, safety, and continuous improvement.

• Lead continuous improvement projects to enhance productivity, service quality, and safety.

• Ensure documentation and SOPs are updated and aligned with audit requirements.

• Prepare for and support internal and external audits (quality, regulatory, and customer).

Exemption Type

Job Requirements

Required Skills, Experience and Competencies:

Qualification & Experience

• Bachelor’s degree in Logistics, Supply Chain Management, or related field.

• 8–12 years of relevant experience in Warehousing & Distributions operations, including 3– 5 years in a managerial capacity.

• Prior experience in Life Sciences & Healthcare logistics is strongly preferred.

• Sound knowledge of warehouse automation, WMS, and cold chain logistics.

• Strong understanding of P&L management and financial reporting.

• Proven leadership, problem-solving, and customer management skills.

• Business Competency Key Competencies • Customer-centric mindset with a strong sense of ownership.

• Excellent communication and interpersonal skills.

• Strategic thinking with attention to operational details.

• Proactive, adaptable, and results-oriented.

• Strong stakeholder management and conflict resolution abilities