Singapore | VANS | Retail Positions

Gulf Marketing Group (GMG Group); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An established industry player in the well-being sector is seeking enthusiastic Customer Care Associates. This role involves providing exceptional service to customers, managing store operations, and maximizing sales through effective stock management. You will engage with customers, utilize your product knowledge to drive sales, and contribute to a vibrant team environment. If you thrive in a fast-paced setting and have a passion for sports or apparel, this is a fantastic opportunity to join a dynamic team and make a difference in customer experiences.

Qualifications

• Experience in customer service and ability to work under pressure.
• Strong communication skills in English, both verbal and written.

Responsibilities

• Provide excellent customer service and follow up on queries.
• Manage inventory and maintain store operations effectively.

Skills

Customer Service

Communication Skills

Teamwork

Time Management

Sales Techniques

Education

High School Diploma

Experience in Sports/Apparel Industry

Job description

About GMG:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

Available Positions:

• Customer Care Associates
• Senior Customer Care Associate
• Supervisor
• Assistant Store Manager
• Store Manager

About the Role:

• Provide excellent customer service.
• Proactively follow up on customer queries & needs.
• Achieve the agreed standards on the sales floor including fitting room, till and service zone at all times.
• Maximize sales through effective management of departmental stock and size availability to facilitate layout planning.
• General store operations – including visual merchandising, managing inventory, stock take and general housekeeping.
• Keep abreast of latest sports news (or trends in fashion) in order to possess in-depth product knowledge and communicate to customers effectively.
• Utilize product knowledge to suggest products and promote product benefits to customers in order to drive sales.
• Develop strong connections with customers to generate loyalty and repeat transactions.
• Any other ad-hoc duties assigned by Supervisor or SIC.

Job Requirements:

• Local and PR candidates preferred.
• Past experience in the sports or apparel industry is a plus.
• Able to effectively communicate in verbal and written English.
• Pleasant personality and professional conduct with the ability to work under pressure.
• Able to accomplish multiple tasks in a fast-paced environment.
• Able to work effectively with others in a team-oriented environment and provide excellent customer service.
• Willing to work according to retail hours, including weekends and public holidays.

Note: Due to the high volume of applicants, we regret that only shortlisted candidates will be notified.