Singapore Supply Chain Executive

GSK; Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Supply Chain Executive to enhance customer service and logistics processes. This role involves managing order entry, invoicing, and fostering relationships with wholesalers and retailers. You will work collaboratively with local customs and logistics partners to ensure optimal supply chain performance. The ideal candidate will possess a strong background in supply chain management, logistics, and customer service, with proficiency in SAP and excellent communication skills. Join a forward-thinking company dedicated to improving health outcomes globally and creating an inclusive environment for all employees.

Qualifications

• 5+ years of experience in supply chain and logistics.
• Strong influencing and negotiation skills.

Responsibilities

• Manage outbound customer service and order management.
• Ensure integrity of material master and customer data.
• Coordinate logistics activities and manage subcontract packing.

Skills

Supply Chain Management

Logistics

Customer Service

SAP

Stakeholder Management

Negotiation

Education

University Degree in Supply Chain Management

Tools

SAP

HANA

Job description

Site Name:

Singapore - Rochester Park

Posted Date:

May 2, 2025

The Supply Chain Executive conducts and transacts customer service and logistics processes for the supply of products inbound to the LOC and outbound to its first trade customers to achieve optimal customer service levels and maximize the On-Time-In-Full KPI, thereby supporting the commercial ambition. This role includes sales order entry/management and invoice processing with first trade customers and, in some businesses, extends to managing collaborative relationships with individual wholesalers and retailers. The Supply Chain Executive works with their peers in the local customs clearance LSP(s) and repacker(s). The role involves initiating and supporting processes to manage supply chain events and changes, such as supplying batch-level data for stock-at-risk identification and physical destruction of products following write-offs.

Key Responsibilities

This role will provide YOU the opportunity to lead key activities as follows:

1. Execute outbound customer service and order management to first trade customers, including order placement, invoicing, and handling customer complaints.
2. Ensure the integrity of material master and customer data within local systems used for logistics movements and order/invoice processing.
3. Inform distributors/customers and LSPs of planned inbound supply and notify them of stock shortages or stock-outs that could impact supply.
4. Generate or identify stock-at-risk due to shelf-life or saleable date expiration; manage product returns accordingly.
5. Liaise between regional and local supply chain planning teams and the LOC to implement actions on stock-at-risk, including write-offs.
6. Manage local processes and coordinate with LSPs, GSK Regulatory, and local authorities for logistics activities like pack changes, discontinuations, new product importation, samples, and clinical trial deliveries.
7. Initiate internal processes to flag missing, out-of-spec, or damaged inbound stock and support investigations.
8. Coordinate with pharma logistics to ensure complete documentation for inbound product flow.
9. Manage subcontract packing activities, schedule packing, and ensure inventory visibility during the process.
10. Execute logistics activities in compliance with GSK quality and EHS standards.

Why you?

Basic Qualifications

• University degree, preferably in supply chain management or logistics.
• At least 5 years of experience in supply chain, logistics, customer service, planning, stock management, KPIs, and systems (SAP, HANA).
• Experience managing crisis or issue situations.
• Strong influencing, negotiation, and stakeholder management skills.
• High learning agility.
• Excellent English communication skills.

Preferred Qualifications

Additional desirable characteristics include:

• Professional certification (e.g., Orange Belt).
• Knowledge of cGxP requirements.
• Experience managing transformation and change.
• Operational experience in an international context alongside business knowledge.

Why GSK?

GSK unites science, technology, and talent to get ahead of disease, aiming to impact billions' health positively and deliver sustainable shareholder returns. Our focus areas include vaccines, medicines, and immunology, leveraging new technologies and data. We value our people and strive to create an inclusive environment where everyone can thrive. Join us at this exciting moment in our journey to get Ahead Together.