Singapore NLP Algorithm Engineer - TikTok e-Commerce

Hireio, Inc.; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

An established industry player in the digital space is seeking a skilled NLP Engineer to join their innovative e-commerce team. This role focuses on developing intelligent customer service solutions and enhancing machine translation quality across platforms. With a commitment to creativity and collaboration, this position offers the opportunity to work on cutting-edge NLP algorithms that impact millions of users. If you have a passion for technology and a desire to make a difference in the e-commerce landscape, this is the perfect opportunity for you to thrive and grow in a dynamic environment.

Qualifications

• 3+ years of experience in NLP, focusing on intelligent dialogue and machine translation.
• Proficient in programming languages like C++, Java, Go, or Python.

Responsibilities

• Develop intelligent customer service solutions for TikTok's e-commerce platforms.
• Conduct R&D in NLP, focusing on language understanding and multilingual text generation.

Skills

Natural Language Processing (NLP)

Intelligent Dialogue Systems

Machine Translation

Programming (C/C++, Java, Go, Python)

Data Processing

Education

Bachelor's Degree in Computer Science or related field

Published papers in top-tier conferences

Tools

Statistical Software

AI/ML Model Deployment Platforms

Job description

About TikTok
TikTok is the leading platform for short-form mobile videos, committed to inspiring creativity and bringing joy to over 1 billion users worldwide. With offices in major cities like Los Angeles, New York, London, and Singapore, we prioritize innovation and collaboration.

Why Join Us?
Creation is at the core of TikTok’s mission. We aim to inspire creativity and foster a collaborative environment where every challenge is an opportunity to learn and innovate. Join us to make an impact for yourself, our company, and the communities we serve.

About the Team
Our e-commerce department is responsible for researching and developing NLP algorithms for TikTok’s overseas e-commerce business. Key areas include intelligent customer service and machine translation.

Responsibilities:

• Develop intelligent customer service solutions for TikTok and its affiliates, focusing on automated robots and intelligent assistance. This includes:
• Intelligent dialogue systems for customer interaction.
• Active service and intelligent marketing solutions to enhance customer experience.
• Algorithms for identifying customer intent and answering various inquiries.
• Ensure high language quality across TikTok’s overseas e-commerce platforms (e.g., TikTok Shopping, Fanno) by:
• Improving machine translation quality for product information and communications between buyers and sellers.
• Supporting cross-lingual search capabilities.

Key Responsibilities Include:

• Conducting R&D in NLP, focusing on:
• Language understanding (intention and emotion recognition, FAQ).
• Building intelligent dialogue systems (mining questions and answers).
• Multilingual text generation (product descriptions, dialogue summaries, email responses).
• Machine translation (product titles, details, and communications).
• Cross-lingual search (matching and vector retrieval).
• Develop scalable and optimized AI/ML models.
• Create algorithms for processing large volumes of real-time unstructured data.
• Test model performance, identify bugs, and resolve issues.
• Collaborate in a team environment using statistical and programming knowledge.
• Work with relevant software platforms for model deployment.

Qualifications:

• Minimum of 3 years of experience in a related field, with a preference for candidates experienced in NLP (intelligent dialogue, machine translation).
• Proficient in at least one programming language (C/C++, Java, Go, Python).
• Preferred candidates will have published papers in top-tier conferences such as ACL, EMNLP, COLING, AAAI, or IEEE TASLP.

Diversity & Inclusion:
TikTok is committed to creating an inclusive environment where every employee's skills and unique perspectives are valued. We celebrate diversity and strive to reflect the communities we serve.