Singapore Manager (Sales Ops)

Chess at Three Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

Chess at Three Singapore seeks a Singapore Manager (Sales Ops) to drive enrolment and engagement across locations. The role involves leading a team, managing customer communications, and optimizing sales operations to ensure quality early childhood education experiences. Ideal candidates will have relevant experience in sales and education, aiming to create a positive impact in children’s learning journeys.

Qualifications

• 5+ years working experience with at least 1 year with children.
• 2+ years in educational sales or customer-facing operations.

Responsibilities

• Manage and mentor a team of 2-4 Sales Ops staff.
• Optimize enrolment funnel from inquiry to onboarding.
• Oversee all parent interactions across various platforms.

Skills

Customer Service

Sales Operations

Team Management

Organizational Skills

Communication

Job description

Eligibility : Open to Singaporeans/ PR/ MOE tuition grant recipients requiring Employment pass

Salary : Available upon request

About Us

Chess at Three is a venture-backed early education company from New York, now rapidly expanding in Singapore. We deliver two award-winning, story-based learning programs for kids aged 6 months to 11 years:

Chess at Three – teaches chess to children as young as three through storytelling and play

Birchguard Quest – a fantasy roleplaying game for ages 6–11 that builds collaboration, confidence, and communication

With over 150,000 children taught globally, we’re growing fast and looking for passionate leaders to help us deepen our impact in Singapore.

About the Role

We’re seeking a Singapore Manager (Sales Ops) to lead enrolment, parent engagement, and sales operations across our Singapore locations. You’ll manage a growing team, shape the customer journey, and help families connect with meaningful enrichment experiences for their children.

Key Responsibilities

Team Leadership : Manage and mentor a team of 2–4 Sales Ops staff to drive strong enrolment results and deliver exceptional customer service across United Square, Bukit Timah Plaza, and partner venues

Lead Funnel Management : Proactively optimise the enrolment funnel—from inquiry to trial coordination, enrolment conversion, and onboarding

Customer Communications : Oversee all parent interactions across WhatsApp, email, social media, and in-person; build warm, long-term family relationships

Program Strategy : Lead termly timetable planning to optimise renewals and drive sign-ups

Marketing Support : Partner closely with the marketing team on KOL/influencer collaborations and parent engagement campaigns

Feedback & Service Recovery : Surface client feedback to leadership and own follow-up on service issues

Project Ownership : Take charge of ad-hoc tasks and strategic initiatives that support business growth and brand excellence

You’ll Be Great in This Role If You:

Have 5+ years of working experience, including:

1+ year working with children

2+ years in educational sales or customer-facing operations (ideally in enrichment or education)

Are highly organised, results-driven, and people-focused

Communicate clearly, confidently, and with empathy

Love working with families and want to make a difference in early childhood learning

Join us to bring stories to life — and help shape the next generation of confident, curious learners.

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What interests you about working in educational sales, particularly with early childhood programs? *

This role involves juggling operations, parent interactions, and sales follow-ups. How do you stay organized and prioritize when things get busy? *

Our busiest times include weekends and early evenings. Are you available to work during those hours regularly? *