Showroom Manager

Handy for Humans, Perfect for Pets.

HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally. Join us in transforming the pet care industry with cutting-edge products and a passionate team.

HICC PET Showroom is one of the largest pet showrooms in Singapore, located at #01-05/06 Marina One The Heart, Singapore 018935. You will lead one team member and report directly to the Singapore Marketing Director.

Retail & Sales:

• Manage the day-to-day operations of the showroom, such as cleanliness, product display, receiving and arranging stock, inventory control, cashier duties, and end-of-day settlement.
• Sell our products, grooming membership cards, and party venue rental services to clients.
• Create a welcoming experience for showroom customers, deliver excellent customer service, and provide product education to pet owners.
• Achieve monthly sales targets and KPIs.

Event & Community Management:

• Conceptualize, plan, and host monthly brand events and support weekly client-hosted events at the showroom.
• Handle venue rental requests and ensure smooth execution of events.
• Liaise with event partners, vendors, and pet influencers.
• Collaborate with the marketing team to capture on-site photos and videos, and gather customer feedback and key learnings from events.

Operations & Reporting:

• Handle showroom administration such as parking ticket booking, answering customer or event partner inquiries, buying showroom items, etc.
• Prepare weekly and monthly sales performance reports to update management on customer trends and showroom traffic.

Groomer Management:

• Coordinate the groomer's schedules and tasks. Work with the marketing team to support the groomer in making TikTok videos to promote the HICC PET products.

Requirements:

• Must have a passion for pets and be interested in developing a career in the pet industry.
• At least three years of experience in retail, marketing, sales, and event management.
• Ownership: Can work in a fast-paced startup environment; able to think outside the box.
• Proactive and Reactive: Can take initiative to get things done efficiently and effectively.