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Shopping Mall Concierge/Customer Service (1 year direct contract, Up to $3200)

RecruitFirst Pte. Ltd

Singapore

On-site

SGD 20,000 - 60,000

Full time

9 days ago

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Job summary

A leading company in retail management is seeking a dedicated individual to manage rostrum activities and customer relations in a premium mall setting. This position involves overseeing common areas, engaging with customers, and supporting promotional events. Ideal candidates will have A level qualifications and at least 2 years of relevant experience, as well as a strong grasp of IT systems for efficient task execution.

Qualifications

  • Minimum A level required.
  • 2 years of experience in a similar role.
  • Ability to commit to 6 days rotating shifts.

Responsibilities

  • Managing of the rostrum.
  • Handling customers’ feedback and complaints.
  • Assisting in mall promotions and events.

Skills

Proficient in IT Systems

Education

A level

Job description

JD:

  • Managing of the rostrum

  • Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained

  • Handling of customers’ feedback and complaints

  • Receiving in-coming calls and making out-going calls

  • Handling and administering of lost and found items

  • Assist in the execution of the mall’s promotions and events

  • Upsell Loyalty program and Voucher

  • Educate mall retailers on voucher acceptance

  • Managing partners’ loyal programme redemptions

  • Handling of administrative duties

  • Any other task as assigned by immediate supervisor/management

Requirements:

  • Min A level

  • 2 years of exp in the same capacity

  • Able to commit to 6 days rotating shifts

  • Proficient in IT Systems

Interested applicants, please apply directly

Only shortlisted candidates will be notified.

Finjie Koh Su Min

R22108011

RecruitFirst Pte Ltd

E.A. 13C6342

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