Shopping Mall Concierge - $3,000 basic

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading customer service firm is seeking a Customer Service Coordinator for a 1-year contract. The ideal candidate will manage the service counter, ensure customer satisfaction, and perform a variety of administrative tasks. Successful applicants will possess a GCE 'O' level or higher and ideally have 1-2 years of experience in a similar capacity. Flexible working hours, including weekends and public holidays, are required.

Qualifications

• GCE 'O' Levels and above.
• 1-2 years of experience in a similar role preferred.
• Willingness to work on rotating shifts.

Responsibilities

• Managing the customer service counter and providing excellent customer service.
• Handling customer feedback and complaints.
• Performing administrative duties as assigned.

Skills

Customer service skills

Communication

Problem-solving

Education

GCE 'O' Levels

Job description

Location: Raffles Place
Duration: 1 – Year Contract (convertible to perm)
Salary: up $3,200 basic
Working Hours:
Rotating Shifts
- Shift 1: 9 AM – 5 PM
- Shift 2: 12 PM – 8 PM
- Shift 3: 2 PM – 10 PM

Responsibilities:
- Managing of the customer service counter and exhibiting excellent customer service skills in the course of duty
- Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments
- Provide timely and accurate clarification and advice to enquiries from the public
- Handling of customers’ feedback and complaints
- Perform paging and in-house announcement based on the standard guidelines
- Receiving in-coming calls and making out-going calls
- Handling and administering of lost and found items
- Assist in the execution of the mall’s promotions and events
- Mall round duties for in-mall Marketing Communication facilities inspection
- Handling of administrative duties
- Any other task as assigned by immediate supervisor/management

Requirements
- GCE’O’ Levels and above
- Preferably with 1 or 2 years working experience in similar capacity
- Required to work on 6 days rotating shifts including weekends and Public Holidays

Interested applicants kindly click "Apply" now.
We regret that only shortlisted applicants will be notified.

Michelle Lim Yan Ling | R1985041
RecruitFirst Pte Ltd | EA13C6342