Shop Supervisor / Section Supervisor

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in the retail sector is seeking a Supervisor to lead a team, oversee sales performance, and ensure excellent customer service. This role requires strong leadership skills, a track record of meeting sales targets, and a passion for customer satisfaction. Join a dynamic environment where you can motivate and develop your team while contributing to overall store goals.

Qualifications

• At least 2 years in a supervisory role within retail.
• Strong leadership and team management skills.
• Exceptional customer service skills.

Responsibilities

• Supervise and guide team members ensuring efficient daily operations.
• Achieve section sales targets by promoting products.
• Ensure the highest standard of customer service.

Skills

Team Management

Customer Service

Sales Target Achievement

Problem Solving

Job description

Responsibilities

Team Supervision & Leadership

• Supervise and guide team members within your section, ensuring efficient daily operations

• Work closely with the Shop Supervisor / Shop Manager to align section goals with overall store targets

• Motivate and develop staff by providing ongoing training, feedback, and performance assessments

Monitor and Support Team Performance

• Support the Shop Supervisor / Shop Manager in tracking team performance, ensuring that goals are met and individual development needs are addressed

• Help maintain a positive work environment by motivating and recognizing team members' achievements

• Offer problem-solving assistance when needed to ensure smooth operations and overcome any team-related challenges

Customer Service Excellence

• Ensure the highest standard of customer service by engaging with customers and addressing their needs

• Resolve customer complaints or issues promptly, ensuring a positive experience

• Lead by example to create a customer-first environment and encourage team members to go above and beyond

Sales & Performance Management

• Achieve section sales targets by promoting products, encouraging upselling, and providing excellent product knowledge

• Monitor sales performance and work with the Shop Supervisor / Shop Manager to implement strategies to meet KPIs

• Ensure that team members are fully aware of sales goals and work together to exceed expectations

Inventory Management

• Ensure that the section is well-stocked and inventory levels are maintained to meet customer demand

• Perform regular inventory checks and coordinate with the Shop Supervisor / Shop Manager to manage stock replenishment

• Assist with the ordering process to avoid stockouts or overstocking

Store Operation & Safety

• Assist with store opening and closing procedures, including cash handling and security protocols

• Ensure the section is clean, organized, and adheres to health and safety regulations

• Collaborate with the Shop Supervisor / Shop Manager to ensure smooth store operations

Requirements

• At least 2 years in a supervisory role within the retail industry, preferably in a customer-facing environment

• Proven track record of meeting sales targets and KPIs

• Strong leadership and team management skills with the ability to motivate and develop staff

• Exceptional customer service skills and a passion for customer satisfaction

• Excellent communication, interpersonal, and problem-solving skills, good in decision-making skills

• Strong organizational and time management skills, with the ability to multitask in a fast-paced environment

• Knowledge of inventory management and store operations

• Ability to handle cash and other financial transactions accurately

• Self-motivated, proactive, and results-driven with a positive attitude

• Strong attention to detail and ability to work independently and as part of a team

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We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd |EA License No.:12C6253

Han Tze Jian |EA PersonnelNo.:R1658384