shop supervisor

JOYTEA INTERNATIONAL PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading bubble tea shop is seeking a dedicated Operations Manager to oversee daily operations, manage staff, and ensure exceptional customer service. This role involves ensuring compliance with safety standards while driving sales and maintaining quality. The ideal candidate should have experience in team leadership and operational management, contributing to a thriving environment within the shop.

Qualifications

• Experience in a managerial role in hospitality or retail.
• Strong interpersonal and communication skills.
• Ability to manage staff and handle customer complaints effectively.

Responsibilities

• Oversee daily operations and staff management at the bubble tea shop.
• Ensure high levels of customer satisfaction and quality control.
• Monitor inventory levels and manage sales reporting.

Skills

Team Leadership

Customer Service

Inventory Management

Operational Management

Job description

1. Daily Operations Management

• Oversee the day-to-day operations of the bubble tea shop to ensure smooth functioning.
• Open and close the store according to SOP, including cash handling and POS reconciliation.
• Monitor and maintain cleanliness, hygiene, and safety standards at all times.
• Ensure consistent drink quality, taste, and presentation as per brand standards.

2. Staff Supervision & Scheduling

• Supervise baristas and service crew during shifts, assigning tasks and monitoring performance.
• Prepare and manage weekly staff rosters to ensure adequate manpower coverage.
• Conduct on-the-job training for new hires and continuous coaching for existing staff.
• Motivate team members and resolve staff conflicts or concerns when they arise.

3. Customer Service

• Handle customer feedback, concerns, or complaints promptly and professionally.
• Maintain high levels of customer satisfaction through excellent service delivery.
• Step in to assist with order taking or drink preparation during peak hours.

4. Inventory & Stock Control

• Monitor inventory levels of ingredients, packaging, and cleaning supplies.
• Conduct stock-taking and place timely orders to prevent shortages or overstock.
• Ensure proper storage and FIFO (First In, First Out) practices are followed.

5. Sales & Reporting

• Assist in meeting daily, weekly, and monthly sales targets.
• Monitor and analyse sales trends and suggest promotional ideas to boost sales.
• Prepare shift reports, cash reconciliations, and daily operational checklists.

6. Compliance & SOP Enforcement

• Ensure adherence to food safety guidelines, licensing regulations, and internal SOPs.
• Conduct routine checks to verify compliance with cleanliness and staff hygiene protocols.
• Implement company policies and procedures consistently across shi