Shop Manager

Confidential; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A retail company in Singapore is seeking a seasoned Shop Manager to oversee daily operations and drive profitability. The ideal candidate will have at least 5 years of retail management experience and demonstrate strong leadership qualities. Key responsibilities include staff management, ensuring exceptional customer service, and optimizing store strategies. This role promises a dynamic work environment in a vibrant retail setting.

Qualifications

• Minimum of 5 years experience in retail shop management.
• Strong communication and inter-personal skills.
• Proven leadership and management abilities.

Responsibilities

• Develop store strategies to raise customer pool and optimize profitability.
• Manage and oversee shop operations, ensuring efficient functioning.
• Enforce exceptional customer service standards.
• Manage loss prevention through monitoring strategies.
• Complete store administration and ensure compliance.

Skills

Staff management

Customer service

Sales goal achievement

Leadership

Communication skills

Job description

Shop Manager

Role Purpose:

The Shop Manager is responsible for the overall daily operations of the shop, ensuring efficiency and profitability. Their primary duties include staff management, facilitating customer service and meeting sales and financial targets.

Key responsibilities:

• Develop store strategies to raise customers’ pool, expand store traffic, and optimize profitability.
• Meet sales goals by motivating, mentoring, training, and providing feedback to store staff.
• Manage and oversee shop operations, ensuring efficient functioning of the shop, managing the sales floor and providing maximum profitability.
• Enforce exceptional customer service, setting criteria for the staff, establishing security and safety measures, and ensuring health and safety compliance.
• Manage loss prevention through security requirements and monitoring strategies and checking paperwork and inventory levels.
• Complete store administration and ensure compliance with policies and procedures.
• Report on buying trends, customer needs, profit, etc.
• Deal with all issues that arise from staff or customers.
• Oversee the organization and safekeeping of vital employee documents, including contracts, Certificates of Compliance (COC), and store licenses, ensuring they are securely stored.
• Guarantee that all employees receive essential notifications and onboarding support from the relevant authorities through efficient coordination.

Qualifications:

• A minimum of 5 years of related working experience in retail shop management.
• Strong oral, written, and inter-personal communications skills, adept at dealing with and engaging people at all levels.
• Strong leadership and management skills