SHOP MANAGER

YU KANG TCM PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player in traditional Chinese medicine is looking for a dynamic retail manager to oversee daily operations and drive sales performance. This role involves managing staff, maintaining high standards of customer service, and implementing effective marketing strategies. The ideal candidate will have a strong background in retail management, excellent communication skills, and a passion for enhancing customer experiences. Join a team dedicated to providing quality service and products while fostering a positive work environment.

Qualifications

• Strong background in retail operations and sales management.
• Experience in training staff and conducting performance evaluations.

Responsibilities

• Manage daily shop operations and achieve sales targets.
• Conduct staff training on product knowledge and customer service.
• Evaluate staff performance and maintain operational records.

Skills

Customer Service Skills

Sales Management

Staff Training

Inventory Management

Marketing Strategy

Education

High School Diploma

Bachelor's Degree in Business Management

Job description

Roles & Responsibilities

1. Be responsible for the shop’s daily operations and ensure that monthly sales targets are achieved.
2. Maintain operational records, including product inventory and sales reports.
3. Conduct regular meetings with retail staff to review outlet performance, covering sales, visual merchandising, staff issues, customer service, etc.
4. Research and recommend marketing strategies to management to increase sales revenue.
5. Conduct training sessions for staff on product knowledge and customer service skills.
6. Ensure the shop’s cleanliness and hygiene standards are maintained through regular checks.
7. Maintain staff appearance and uniform standards.
8. Evaluate staff performance and address minor grievances.
9. Plan and schedule monthly manpower requirements, ensuring proper allocation of staff to manage shop operations.
10. Manage order processing, fulfillment, and returns of customer orders.
11. Oversee shop administration.
12. Provide direction and guidance to team members.