Shipping Officer - Ocean Freight, Import

DB Schenker; Singapore; On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic global logistics network where you can shape your career and make a difference. This role involves providing efficient customer service, managing shipments, and ensuring compliance with SOP requirements. With a focus on teamwork and individual contributions, you'll thrive in a diverse environment. If you have a passion for logistics and customer relations, this is the perfect opportunity for you to grow and excel in the Sea Freight Industry.

Qualifications

• Minimum GCE O’ Level qualification required.
• 1 to 2 years experience in Sea Freight Industry preferred.

Responsibilities

• Provide timely responses to customer inquiries.
• Handle shipments and ensure proper job closing.
• Communicate effectively with customers and team members.

Skills

Customer Service

Communication Skills

Data Entry

MS Office Proficiency

Problem Solving

Education

GCE O' Level

Tools

Excel

Job description

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

Responsibilities:

1. Provide efficient and timely responses to customer enquiries.
2. Handle shipments smoothly and efficiently, including preparing and sending NOA, billing, inputting costs, tracking & trace events, updating customer KPIs, and inputting data into customer operating systems (if applicable), permit declaration, and pre-alerts to overseas stations.
3. Ensure proper closing of jobs.
4. Handle basic customer complaints.
5. Attend customer meetings with sales or customer service teams, if required.
6. Adhere to customers' SOP requirements.
7. Ensure prompt and accurate declaration/information to carriers, co-loaders, or Singapore customs.
8. Maintain proficiency in MS Office, especially basic Excel skills.
9. Communicate effectively with customers and team members.

Qualifications:

• Minimum GCE O’ Level qualification.
• 1 to 2 years of relevant experience in the Sea Freight Industry is preferred but not required.
• Must have valid rights to work and live in Malaysia/Singapore.