Shipping Officer

WGT EHR PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading logistics company in Singapore is seeking a Customer Service Officer specializing in freight management. The role involves managing orders and shipping documentation while maintaining relationships with stakeholders. Candidates should have relevant experience, qualifications, and be bilingual in English and Chinese.

Qualifications

• Minimum of 2 years of related experience.
• Bilingual required for liaising with Chinese-speaking clients.

Responsibilities

• Handle customer complaints and inquiries.
• Manage shipping documentation and booking processes.
• Ensure smooth operation of airfreight and sea freight shipments.

Skills

Bilingual in English and Chinese

Customer Relationship Management

Order Processing

Education

Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma

Job description

Summary:
We are looking for a customer service officer in the freight management. The candidate should posses experiences in preparation of shipping documents.

Responsibilities:

• Takes in orders from local and overseas, process booking with shipping carriers and vendors
• Ensure smooth operation of airfreight and sea freight shipment, Import, export and crosstrade
• Maintaining a good relationship with internal and external stakeholders which includes agent and new/existing customers, cross-functional team
• Handle, attend and resolve all customers complain and enquires
• Prepare full set shipment documentation
• Other ad-hoc jobs as assigned

Requirements:

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma
• Bilingual in English and Chinese to liaise with Chinese speaking clients
• At least 2 years of related experiences

Please include the following information in your resume.

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidates will be notified.

EA License | 18C9251 WGT Group

Registration No | R22111484 Ketty Lim