Shipping Coordinator (MNC)

Shipping Coordinator IV, Logistics

Mon-Fri 8.30am to 5.30pm

Job Summary:
Support the Logistics team by handling shipping documents, coordinating shipments, and ensuring on-time delivery. Work closely with Customer Service, Suppliers, Freight Forwarders, and the warehouse to ensure smooth operations and compliance with shipping rules.

Job Responsibilities:

• Prepare and file all shipping documents (D/O, Commercial Invoice, Packing List) for different types of shipments (Revenue Sales / Warranty Orders)
• Manage BOI Shipments approval and provide Advance Shipping documents
• Enter and update shipment data in Oracle System and customer portals
• Provide shipment-related information upon request (e.g. Pictures, Certificate of Origin, Cargo details) to Customer
• Liaise with Customer Service Representatives, Suppliers, Freight Forwarders, shipping companies and warehouse personnel on delivery status / shipment schedules
• Monitor shipment reports (e.g. Miss OTD report, BOI report, daily shipping reports) to ensure timely deliveries
• Lead the shipping team & resolve daily shipment and order processing issues encountered by the team, including correspondence on shipments (e.g. missing / additional documents to support shipment clearance) and escalate complicated issues where required
• Conduct investigation of shipment issues/errors and implement correction actions on simple issues. For complicated issues, to work together with Supervisor on the resolution
• Assist in daily manpower allocation for shipping operation and train new hires / team members in shipping process
• Point of contact for routine shipping-related inquiries and coordinate with other departments

Requirements:

• Minimum of 1-4 years of related experience
• Qualifications required: ITE / N Levels (6 years of experience) / GCE ‘O” Levels with 5 years’ experience/ Diploma in SCM / Logistics with 3 years’ experience/ Higher Diploma in SCM / Logistics with 2 years’ experience
• Experience in working on assignments that require judgment in resolving issues or in making recommendations
• Able to perform Data Entry of shipments details into Oracle
• Able to troubleshoot for incorrect shipment arrangement / documentation error under moderate supervision
• Able to work independently and lead team to deliver monthly KPIs
• Proficiency in Microsoft Excel (Data Entry, using of simple formula)
• Proficiency in Microsoft Word for preparation of Standard Letters for shipment documentation
• Singaporeans only