Shift Manager

Accion Labs; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Accion Labs in Singapore seeks a Shift Manager to oversee incident and event management within a 24x7 IT operations environment.

You will coordinate recovery activities, mentor staff, and ensure timely handovers and SLA compliance. The role requires ITIL expertise and several years in application support with management experience to drive continuous improvement.

Qualifications

• At least 2+ years of experience in providing application support with ITIL process and 2+ years of management experience.
• Exposure to banking industry is a plus.
• Understanding the SDLC promotion cycle is a necessity.

Responsibilities

• Incident Management and Reporting
• Event Management and Logistics Planning
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Coordinate DR testing and audit
• Consolidate and analyze management reports for presentation
• Identify areas of improvements
• Ensure proper guidance, training and mentoring are given to new staff
• Participate in the appraisal and review of staff
• To ensure full compliance to audit requirements, operational standards, procedures and best practices

Skills

ITIL

Staff leadership

Shift management

Team motivation

SLA management

Job description

Accion Labs is a global technology services firm with offering a full range of product life-cycle services in the emerging technology segment. This includes Web 2.0, Open Source, SaaS/Cloud, Mobility, IT Operations Management/ITSM, Big Data and traditional BI/DW.

Through nine global offices and a rapid-response delivery model, Accion offers a range of engagement models such as turn-key projects, extended-teams, shared-IP development, offshore-leveraged engagements and professional staffing (contract, contract-to-hire & direct perm).

Accion Labs is privately-held, venture-funded and has a hands-on management team that believes in execution and outcome.

Job Description

Role: - Shift Manager

Responsibilities:

• Incident Management and Reporting
• Event Management and Logistics Planning
• Recovery coordinator for involving the right parties and recording of chronological events
• Point of escalation for support staff or management
• Review all daily activities and ensure completion of shift duties for each team and proper handover
• Coordinate DR testing and audit
• Consolidate and analyze management reports for presentation
• Identify areas of improvements
• Ensure proper guidance, training and mentoring are given to new staff
• Participate in the appraisal and review of staff
• To ensure full compliance to audit requirements, operational standards, procedures and best practices

Requirements:

• At least 2 or more years of experience in providing application support with 2 or more years of management experience with ITIL process and project and people management
• Exposure to banking industry is a plus
• Understanding the SDLC promotion cycle is a necessity
• Dynamic individual with thirst to learn
• Work requires strong teamwork in order to complete tasks efficiently
• Ability to manage multiple teams and motivate them to meet SLA
• Able to work in shift rotation to support the business 24 X 7.
• Experience in ITIL concepts and best practices

You can reach us on Singapore [phone] & India - [phone]