Shift Lead, Frontline Operations & Training

CITA RASA SELATAN PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

CITA RASA SELATAN PTE. LTD. seeks a dependable Assistant Supervisor to support daily floor operations and guide our frontline team. You will help oversee shift tasks, ensure quality and safety, and step in to lead operations when the Supervisor is away.

Key responsibilities include task assignment, staff training, SOP adherence, handling minor inquiries, stock checks, and daily admin reporting. The role requires calm leadership in a fast-paced setting and 3 years of relevant experience.

Qualifications

• 3 years of relevant experience, including some team leadership or senior frontline work.
• Good communication, teamwork and problem-solving in a fast-paced environment.
• Responsible, organized and able to stay calm under pressure.

Responsibilities

• Support daily operations by assigning tasks and monitoring floor workflows.
• Guide and train staff to maintain productivity and service standards.
• Enforce safety and quality by ensuring SOPs and hygiene standards are followed.
• Address frontline inquiries and escalate major issues to the Supervisor.
• Monitor stock and equipment, assist with stock counts and report faults.
• Assist with admin tasks and daily reporting, including attendance and handovers.

Skills

Team leadership

Communication

Problem solving

Organization

Customer service

Job description

CITA RASA SELATAN PTE. LTD. seeks a dependable Assistant Supervisor to support daily floor operations and guide our frontline team. You will help oversee shift tasks, ensure quality and safety, and step in to lead operations when the Supervisor is away.

Key responsibilities include task assignment, staff training, SOP adherence, handling minor inquiries, stock checks, and daily admin reporting. The role requires calm leadership in a fast-paced setting and 3 years of relevant experience.