SG - Infrastructure Engineer, Tier 1 (Network, Linux, IT Ops)

The Role

Infrastructure Engineer, Tier 1 (Network, Linux, IT Ops)

Home Country: Singapore

Key Responsibilities:

• Support triage, troubleshooting, and repair of production networks/server across Data Center, Edge, IP Backbone, and Optical elements. Follow defined procedures and utilize tools to collect data and resolve network issues within defined SLAs. Engage with 3rd party vendors, OEMs, and field services to facilitate resolution.
• Services include server repair, circuit repair, and network repair - facilitating fault identification, isolation, troubleshooting of physical/logical issues, issue resolution, and configuration updates by following existing procedures.
• Escalate to Tier 2 and Operations Engineering leadership to resolve complex or high priority issues.
• Identify opportunities to improve processes, tools, or automate tasks.

Critical Success Factors

Prior experience in the following is required:

• Network and Server management
• Linux operating system
• IT operations
• Understanding of network, server routing and switching technologies and provide support to teams, internally and to B2B groups

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic, or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.