Servicing Manager

GAIN CITY DIGITAL INNOVATIONS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading appliance service company in Singapore is seeking a skilled team leader to oversee technicians in servicing and repairing a variety of home appliances. Responsibilities include managing daily operations, ensuring customer satisfaction, and driving process improvements. The ideal candidate has at least 3 years of experience and a diploma in a relevant engineering field. This role offers a great opportunity for growth and development within the company.

Qualifications

• Minimum Diploma in a relevant field.
• At least 3 years of experience in appliance servicing or similar.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Lead and mentor a team of technicians.
• Plan and schedule maintenance and repair jobs.
• Monitor job progress and ensure quality of work.
• Maintain strong communication with customers.

Skills

Leadership

Planning

Communication

Technical knowledge

Education

Diploma in Electrical, Mechanical, Electronics Engineering

Job description

Job Summary

Oversee and manage a team of technicians to ensure efficient servicing, repair, and maintenance of a wide range of appliances. Responsible for daily operations, customer satisfaction, team performance, and process improvement to support the company’s service excellence.

Responsibilities

• Lead and mentor a team of service technicians handling a range of household and electronic appliances including air-conditioners, refrigerators, washing machines, ovens, heaters and etc.
• Plan, schedule, and coordinate daily maintenance and repair jobs to ensure timely and efficient service delivery.
• Provide hands-on support and technical guidance to technicians, especially for complex troubleshooting or installations.
• Monitor job progress, resolve on-site issues, and ensure high standards of workmanship.
• Maintain strong communication with customers, addressing enquiries and complaints professionally to ensure customer satisfaction.
• Oversee safety compliance and implement workplace safety practices in all service operations.
• Manage inventory of tools, equipment, and spare parts; liaise with suppliers to ensure timely availability of materials.
• Track service performance metrics and generate regular reports for management review.
• Identify areas for operational improvement and contribute to process enhancements and training needs.

Requirements

• Minimum Diploma in Electrical, Mechanical, Electronics Engineering, or a related field.
• At least 3 years of experience in appliance servicing, repair, or maintenance across HVAC, white goods, or similar categories.
• Strong leadership, planning, and communication skills.
• Technical knowledge in troubleshooting and repairing a wide range of appliances.
• Ability to work independently and as part of a team in a fast-paced environment.
• Candidates with no experience are welcome to apply as trainees.