Servicing Manager

Gain City Group of Companies; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled team leader to oversee service technicians in the maintenance and repair of household appliances. In this role, you will lead a dedicated team, ensuring timely service delivery while maintaining high standards of quality and customer satisfaction. Your technical expertise will guide the team through complex troubleshooting and installations, while your leadership will foster a collaborative work environment. If you are passionate about appliance servicing and have a knack for improving operational processes, this is an exciting opportunity to make a significant impact in a fast-paced setting.

Qualifications

• Minimum Diploma in relevant engineering field required.
• 3+ years of experience in appliance servicing or maintenance.

Responsibilities

• Lead and mentor a team of service technicians for appliance repairs.
• Plan and coordinate maintenance jobs for efficient service delivery.
• Ensure high standards of workmanship and customer satisfaction.

Skills

Leadership

Communication Skills

Technical Troubleshooting

Planning

Education

Diploma in Electrical Engineering

Diploma in Mechanical Engineering

Diploma in Electronics Engineering

Job description

Responsibilities:

• Lead and mentor a team of service technicians handling a range of household and electronic appliances including air-conditioners, refrigerators, washing machines, ovens, heaters, etc.
• Plan, schedule, and coordinate daily maintenance and repair jobs to ensure timely and efficient service delivery.
• Provide hands-on support and technical guidance to technicians, especially for complex troubleshooting or installations.
• Monitor job progress, resolve on-site issues, and ensure high standards of workmanship.
• Maintain strong communication with customers, addressing inquiries and complaints professionally to ensure customer satisfaction.
• Oversee safety compliance and implement workplace safety practices in all service operations.
• Manage inventory of tools, equipment, and spare parts; liaise with suppliers to ensure timely availability of materials.
• Track service performance metrics and generate regular reports for management review.
• Identify areas for operational improvement and contribute to process enhancements and training needs.

Requirements:

• Minimum Diploma in Electrical, Mechanical, Electronics Engineering, or a related field.
• At least 3 years of experience in appliance servicing, repair, or maintenance across HVAC, white goods, or similar categories.
• Strong leadership, planning, and communication skills.
• Technical knowledge in troubleshooting and repairing a wide range of appliances.
• Ability to work independently and as part of a team in a fast-paced environment.

Working Location: Sungei Kadut

Note: Only shortlisted candidates will be notified.