Services Key Account Lead

SCHNEIDER ELECTRIC SINGAPORE PTE LTD; Singapore; On-site; SGD 150,000 - 210,000; Full time

Job summary

Schneider Electric Singapore is seeking a Services Key Account Lead to drive profitable services growth and strengthen strategic customer relationships within assigned key accounts. You will orchestrate crossfunctional teams to deliver measurable business outcomes, customer success, and long-term partnership value aligned with customer priorities.

You will lead virtual teams to deliver strong services sales performance, expand adoption of EcoConsult, EcoFit, EcoCare and other service offers, and

Qualifications

• Bachelor in Business Management, Electrical Engineering or equivalent.
• Must be results-oriented with strong business acumen.
• Ability to interface with Senior Management and maintain internal/external relationships.
• Experience with Global and/or Regional Stakeholders in Managing Business Priorities.
• At least 5 years of relevant Sales and Operational experience.
• Ability to achieve results through strategic and consultative approach.
• Good understanding of Services Process.
• Strong analytics skills & Microsoft Excel skills.

Responsibilities

• Strategic Account Leadership: Develop and execute multi-year services account plans aligned with customer objectives and growth ambitions.
• Lead a virtual team to deliver strong services sales and operation performance for the key account.
• Services Business Growth: Own services revenue, orders, profitability, and growth targets for assigned strategic accounts.
• Identify, qualify, and convert new services opportunities across the customer lifecycle.
• Customer Value Creation and Retention: Translate customer needs into value-based service solutions with measurable outcomes.
• Lead value-selling discussions and develop compelling business cases for customers.
• Executive Relationship Management: Conduct executive business reviews to align priorities and identify growth opportunities.
• Strengthen customer satisfaction, loyalty, and long-term retention.
• Cross-Functional Leadership: Coordinate sales, service delivery, solution architects, offer management and BU teams.

Skills

Strong analytics

Microsoft Excel

Education

Bachelor in Business Management or Electrical Engineering

Job description

We are looking for Services Key Account Lead to make an impact! At Schneider Electric, we believe access to energy and digital is a basic human right. We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability.

Mission:

• The Services Key Account Lead is responsible for driving profitable services business growth and strengthening strategic customer relationships within assigned key accounts. This role serves as the primary services business leader to orchestrate crossfunctional teams to deliver measurable business outcomes, customer success, and long-term partnership value aligned with customer business priorities with the company's services portfolio.
• Lead a virtual team of Services and Cross Functional Team Members to deliver strong Services sales and operation performance for the Key Account

What you will do:Strategic Account Leadership

• Develop and execute multi-year services account plans aligned with customer business objectives and growth ambitions.
• Build deep understanding of customers' business strategies, operational challenges, and transformation initiatives.
• Establish and maintain trusted relationships with C-level executives, business leaders, and key decision makers.
• Position the company as a strategic partner for business transformation, operational excellence, and lifecycle optimization.

Services Business Growth

• Own services revenue, orders, profitability, and growth targets for assigned strategic accounts.
• Identify, qualify, and convert new services opportunities across the customer lifecycle.
• Expand adoption of global and local service offers, including EcoConsult, EcoFit, EcoCare services.
• Increase account penetration and wallet share through proactive business development activities

Customer Value Creation and Retention

• Translate customer needs into value-based service solutions that deliver measurable business outcomes.
• Lead value-selling discussions and develop compelling business cases for customers.
• Drive customer success initiatives that improve operational performance, productivity, sustainability, and asset reliability.
• Ensure customers realize the expected value from implemented service solutions.

Executive Relationship Management

• Serve as the senior services representative for strategic customer engagements.
• Conduct regular executive business reviews to align priorities, monitor performance, and identify growth opportunities.
• Strengthen customer satisfaction, loyalty, and long-term retention.
• Manage escalations and support resolution of critical customer challenges when required.

Cross-Functional Leadership

• Coordinate sales, service delivery, solution architects, offer management, and business unit teams to execute account strategies.
• Lead virtual account teams to ensure alignment on growth priorities and customer objectives.
• Facilitate collaboration between local, regional, and global stakeholders.
• Drive accountability for account performance and customer outcomes.

Experience and skills we are looking for:

• Bachelor in Business Management, Electrical Engineering or equivalent
• Must be Result-Oriented with Strong Business Acumen
• Ability to effectively interface with Senior Management, as well as, a proven track record of developing and maintaining strong internal and external relationships.
• Experience in working with Global and/or Regional Stakeholders in Managing Business Priorities
• At least 5 years of relevant Sales and Operational experience
• Ability to achieve results through Strategic and Consultative approach
• Good understanding of Services Process
• Strong Analytics Skills & Microsoft excel skills

What's in it for me?

• Lead a dynamic team in a role where your impact on growth is visible and valued
• Career development opportunities including leadership training and mentorship
• Supportive, innovative culture that puts customers and collaboration first
• Flexible work arrangements designed to help you thrive professionally and personally

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.