ServiceNow Technical Lead (Senior Associate/Manager), Consulting

EY; Singapore; On-site; SGD 120,000 - 190,000; Full time

Benefits offered by this job

Continuous learning

Flexible working arrangements

Transformative leadership

Inclusive culture

Job summary

EY is seeking experienced ServiceNow professionals to join our Technology Consulting practice in Singapore. As a ServiceNow Technical Senior Associate/Manager, you will design, implement, and optimize enterprise ServiceNow solutions to drive transformation and operational excellence.

You will work across ITSM, ITOM, ITAM, CMDB, Discovery, and Service Mapping, collaborating with clients and delivery teams to deliver scalable outcomes.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• Consulting, Professional Services experience required.
• Experience delivering ServiceNow solutions for large-scale enterprise.
• Strong communication and stakeholder management skills.
• Ability to work in fast-paced, client-facing environments and manage multiple priorities effectively.

Responsibilities

• Design, configure, and implement ServiceNow solutions aligned with client requirements.
• Participate in solution architecture, technical design, development, testing, and deployment.
• Deliver ServiceNow implementations across ITSM, ITOM, ITAM, CMDB, Discovery, and Service Mapping.
• Gather and analyse business requirements and translate them into scalable technical solutions.
• Develop workflows, integrations, automation, and platform customizations using ServiceNow best practices.
• Establish and maintain CMDB governance, data quality standards, and CSDM alignment.
• Collaborate with business and technical stakeholders throughout the project lifecycle.
• Support pre-sales activities, proposals, demonstrations, and client presentations.
• Mentor junior team members and contribute to capability development within the ServiceNow practice.
• Stay current with ServiceNow platform releases, emerging technologies, and industry best practices.

Skills

Communication

Stakeholder management

Consulting experience

ServiceNow experience

Fast-paced environment

Client-facing

Education

Bachelor’s degree (CS / IS / related)

Tools

ServiceNow

Job description

At EY, we develop you with future-focused skills and equip you with world‑class experiences. We empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. We work together across our full spectrum of services and skills powered by technology and AI, so that business, people and the planet can thrive together.

We’re all in, are you? Join EY and shape your future with confidence.

The opportunity

We are seeking experienced ServiceNow professionals to join our Technology Consulting practice. As a ServiceNow Technical Senior Associate/Manager, you will help clients design, implement, and optimize enterprise ServiceNow solutions to drive business transformation and operational excellence.

The role involves working across key ServiceNow capabilities including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Discovery, Service Mapping, and Configuration Management Database (CMDB) initiatives. You will collaborate with clients, architects, and delivery teams to deliver innovative and scalable ServiceNow solutions.

Your Key Responsibilities

• Design, configure, and implement ServiceNow solutions aligned with client business requirements.
• Participate in solution architecture, technical design, development, testing, and deployment activities.
• Deliver ServiceNow implementations across ITSM, ITOM, ITAM, CMDB, Discovery, and Service Mapping.
• Gather and analyse business requirements and translate them into scalable technical solutions.
• Develop workflows, integrations, automation, and platform customizations using ServiceNow best practices
• .Establish and maintain CMDB governance, data quality standards, and CSDM alignment.
• Collaborate with business and technical stakeholders throughout the project lifecycle.
• Support pre-sales activities, proposals, solution demonstrations, and client presentations.
• Mentor junior team members and contribute to capability development within the ServiceNow practice.
• Stay current with ServiceNow platform releases, emerging technologies, and industry best practices.

Skills And Attributes For Success

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
• Consulting, Professional Services experience required
• Experience delivering ServiceNow solutions for large-scale enterprise
• Strong communication and stakeholder management skills.
• Ability to work in fast-paced, client-facing environments and manage multiple priorities effectively

• Senior Associate
  • 3-6 years of ServiceNow implementation experience.
  • ServiceNow Certified System Administrator (CSA) preferred.
  • Must hold certifications in at least 2 of the following areas:
  • CIS – ITSM
  • CIS – ITOM
  • CIS – ITAM
  • CMDB-related certification (e.g., CIS Discovery, Service Mapping, or CMDB/CSDM-focused certification)
  • Hands‑on experience with ServiceNow configuration, development, integrations, and testing.
  • Understanding of Discovery, Service Mapping, and CMDB concepts.
  • Prior consulting, system integrator, or professional services experience is preferred.
• Manager
  • 8+ years of IT and ServiceNow consulting experience.
  • ServiceNow Certified System Administrator (CSA) required.
  • Strongly preferred to hold certifications across:
  • CIS – ITSM
  • CIS – ITAM
  • CIS – ITOM
  • Additional certifications in the following areas are highly desirable:
    • Discovery
    • Service Mapping
    • CMDB / CSDM
  • ITIL Foundation certification preferred.
  • Proven experience leading ServiceNow transformation and implementation engagements.
  • Strong stakeholder management, workshop facilitation, and solution advisory experience.
  • Experience managing delivery teams and providing technical leadership.

What We Look For

• Highly motivated individuals with excellent problem‑solving skills and the ability to prioritize shifting workloads in a rapidly changing industry.
• An effective communicator, you’ll be a confident leader equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization.

What We Offer

EY offers a competitive remuneration package commensurate with your work experience where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements, where this may be needed, guided by our FWA Policy.

Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.