ServiceNow Strategic Portfolio Management (Remote)

AvanteNow; Singapore; Remote; SGD 70,000 - 95,000; Full time

Job summary

A leading company is seeking a ServiceNow Strategic Portfolio Management professional for a remote role in Singapore. The successful candidate will manage the implementation of SPM modules, engage with stakeholders, and optimize processes to drive business value. This position requires strong problem-solving skills, technical proficiency, and a strategic mindset to align project management with organizational goals.

Qualifications

• 6+ years of experience with ServiceNow SPM/ITBM modules.
• ServiceNow Certified Implementation Specialist (CIS) preferred.
• Knowledge of project management methodologies: Agile, Scrum, Waterfall.

Responsibilities

• Implement and customize ServiceNow SPM modules like PPM and Demand Management.
• Oversee project portfolios, managing timelines, budgets, and risks.
• Train end-users and provide ongoing support for SPM functionalities.

Skills

Stakeholder Collaboration

Problem-Solving

Communication Skills

Technical Proficiency

Business Acumen

Process Optimization

Education

Bachelor's degree in Business, IT, or related field

Tools

ServiceNow

Agile Development

JIRA

Job description

Job Title: ServiceNow Strategic Portfolio ManagementJob Type: Remote (Pune)Experience: 6+YearsJob Description :Key Responsibilities:ServiceNow SPM Implementation: Implement, configure, and customize ServiceNow Strategic Portfolio Management (SPM) modules such as Project Portfolio Management (PPM), Demand Management, Resource Management, and IT Business Management (ITBM). Assist with the integration of ServiceNow SPM with other enterprise systems (ERP, HR, Finance, etc.).Stakeholder Collaboration: Engage with business leaders, project managers, and technical teams to gather requirements and translate them into solutions that drive business value. Work closely with functional and technical teams to ensure that ServiceNow SPM modules are aligned with the organization's strategic goals.Configuration & Customization: Customize SPM workflows, dashboards, and reports to meet the specific needs of the organization. Manage the configuration of project management processes, including intake, execution, and delivery of projects.Project Portfolio Management (PPM): Oversee the portfolio of projects, managing timelines, budgets, resources, and risks. Help prioritize projects in alignment with business goals and resources.Demand & Resource Management: Support the intake process to capture and assess business demands, aligning them with strategic objectives. Assist in managing resource planning and allocation across multiple projects and programs.Reporting & Dashboards: Create and maintain dashboards and reports that provide insights into project performance, resource utilization, and portfolio health. Leverage ServiceNow's reporting tools to ensure stakeholders have accurate, real-time information to make informed decisions.Training and Support: Train end-users on ServiceNow SPM functionalities and best practices. Provide ongoing support and troubleshooting for SPM-related issues and challenges.Process Optimization: Analyze existing processes and recommend improvements to increase efficiency and effectiveness. Drive continuous improvement initiatives within the ServiceNow platform and overall portfolio management processes.Governance & Compliance: Ensure that ServiceNow SPM is used to maintain compliance with relevant internal and external regulations. Define and enforce governance standards for project intake, execution, and reporting.Key Skills and Qualifications: Experience with ServiceNow: Hands-on experience with ServiceNow SPM/ITBM modules such as PPM, Demand Management, Resource Management, and Financial Management. Project Management Knowledge: Understanding of project management methodologies such as Agile, Scrum, Waterfall, and the ability to implement these methodologies in ServiceNow. Business Acumen: Ability to align portfolio management with strategic business objectives. Technical Proficiency: Knowledge of ServiceNow platform architecture, integrations, and configuration best practices. Communication Skills: Strong verbal and written communication skills to collaborate with stakeholders and create clear documentation and reports. Problem-Solving: Ability to identify issues, analyze root causes, and propose effective solutions. Certifications: ServiceNow Certified Implementation Specialist (CIS) in PPM or ITBM is a plus.Preferred Qualifications: Bachelor's degree in Business, IT, or related field. Previous experience in portfolio management or enterprise architecture roles. Familiarity with ServiceNow's Agile Development and ITIL best practices. Familiarity with Agile tools like JIRA and integration with ServiceNow.,

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